Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malcolm Williams

Long Beach,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Bottlecraft
03.2019 - Current
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Handled cash accurately and prepared deposits.
  • Managed team schedule with eye for coverage needs and individual strengths.

Assistant Manager

Ballast Point Brewery
06.2016 - 04.2019
  • Running all positions during busy night; Expo, server, beertender, hosting services and retail store.
  • Employee payroll, tip outs, cash handling and bank statements / deposits.
  • Customer services & experience; providing information on 35+ beers and a 20+ item rotating menu.
  • Complete company management training and attend weekly management classes / meetings.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Server, Beertender and Lead

Ballast Point Little Italy San Diego
06.2014 - 06.2016
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
  • Build long lasting relationships with customers that made for return business.
  • Handle high volume orders at peak business hours without getting jeopardizing the customers experience.
  • Proudly represent the company with top tier performance at all times.

Education

Copper Mountain College
Joshua Tree, CA.
2009

Twentynine Palms High School
Twentynine Palms, CA.
2006

Skills

Managerial skills such as handling a high volume safe, change orders & deposits slips for the bank Successfully handling customer problems in a fast pace environment Effectively training, developing and maintaining a team of 90 employees, in all positions from line cooks to beertenders

  • cash handling, customer satisfaction, Customer services, fast, General management, Managerial, management training, meetings, payroll, peak, retail
  • Recruiting and Interviewing
  • Team Motivation
  • Customer Rapport
  • Problem-solving abilities
  • Industry knowledge
  • Attention to detail

Certification

Certified Forklift Operator, Certified Beer Sever (CBS Level one), Bullet Proof Manager certification, Food Handlers Card, LEAD certificate

Timeline

Assistant Manager

Bottlecraft
03.2019 - Current

Assistant Manager

Ballast Point Brewery
06.2016 - 04.2019

Server, Beertender and Lead

Ballast Point Little Italy San Diego
06.2014 - 06.2016

Copper Mountain College

Twentynine Palms High School

Similar Profiles

CREATE PROFILE
Malcolm Williams