Malea West
Palm Desert,CA
Summary
Dynamic Outreach Specialist with proven success at Mizell Senior Center, enhancing community engagement through strategic outreach and collaboration. Skilled in Salesforce and exceptional communication, I fostered partnerships that improved client satisfaction and streamlined processes, ensuring effective resource sharing and support for public services.
Overview
3
3
years of professional experience
Work History
Outreach Specialist
Mizell Senior Center
Palm Springs, CA
11.2021 - 02.2024
- Networked across Location to build new connections and make initial contacts with prospects.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
Receptionist/Front Desk
West Coast Foot and Ankle Center
Palm Springs, CA
09.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Diploma -
Palm Springs High School
Palm Springs, CASkills
- Community events
- Data analysis
- Project outreach plans
- Salesforce
- Marketing
- Customer relationship management (CRM)
- Community relations
- Exceptional communication
- Community engagement
- Public services and programs
- Public resources
- Outreach processes
- Microsoft office
- Maintaining client records
- Collaboration and teamwork
- Client intakes
- Client assistance referrals
- Resident support
Additional Information
References
Jessica Rodriquez Supervisor -(442)484-7697
Donte Winters Supervisor (760) 898 9840
Timeline
Outreach Specialist
Mizell Senior Center
11.2021 - 02.2024
Receptionist/Front Desk
West Coast Foot and Ankle Center
09.2020 - 08.2021
Diploma -
Palm Springs High School