Summary
Overview
Work History
Education
Skills
Timeline
Generic

MaLeah Gardner-Croft

Monroe,WA

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction through exceptional service and teamwork. Skilled in POS software and adept at interactive communication, I consistently contributed to a welcoming atmosphere, ensuring guest and team contentment. My approach led to effective problem resolution and positive first impressions. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

1
1
year of professional experience

Work History

Host / ToGo / Service Partner / Busser

Red Robin Gourmet Burgers
Arlington, WA
03.2023 - 07.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Arlington High School
Arlington, WA
06.2024

Skills

  • Effective Time Management
  • Multitasking proficiency
  • POS Software
  • Telephone reception
  • Up-selling techniques
  • Customer service expertise
  • Cleaning and sanitation
  • Interactive communication skills

Timeline

Host / ToGo / Service Partner / Busser

Red Robin Gourmet Burgers
03.2023 - 07.2024

High School Diploma -

Arlington High School
MaLeah Gardner-Croft