Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction through exceptional service and teamwork. Skilled in POS software and adept at interactive communication, I consistently contributed to a welcoming atmosphere, ensuring guest and team contentment. My approach led to effective problem resolution and positive first impressions. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
1
1
year of professional experience
Work History
Host / ToGo / Service Partner / Busser
Red Robin Gourmet Burgers
Arlington, WA
03.2023 - 07.2024
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Contributed to team success through effective communication and cooperation with coworkers and management.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.