MALEAH MAXWELL
Jonesboro,GA
Summary
Operations professional prepared to bring wealth of experience and high standards to new role. Known for achieving impactful results and fostering collaborative team environment. Reliable and adaptable to evolving business needs. Skilled in strategic planning and operational oversight.
Professional in operations management with proven track record of driving efficiency and productivity. Known for fostering team collaboration and adapting to evolving business needs. Skilled in strategic planning, process optimization, and resource management to deliver impactful results. Respected for reliability and results-focused approach.
Overview
5
5
years of professional experience
Work History
General Manager of Operations
Jamaican Supreme Restaurant
01.2024 - 03.2025
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Warehouse Associate
Quiet Logistics
03.2024 - 02.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Cashier (McDonald's)
Vineyard Management
01.2023 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Welcomed customers, offering assistance to help find store items.
Food Bank Volunteer
Community Food Center
12.2022 - 01.2024
- Greeted and registered clients upon arrival at the food bank.
- Assisted with stocking shelves with donated food items.
- Provided information to clients regarding available resources and services in the area.
- Organized and distributed food packages according to client needs.
- Collected, sorted, and repackaged donations from local businesses.
- Maintained a clean and orderly workspace throughout shift.
- Provided assistance with loading and unloading of food donations as needed.
- Collaborated with other volunteers to ensure efficient operation of the food bank.
- Developed relationships with community partners to increase donations of food items.
- Inspected incoming shipments for quality control purposes.
- Helped maintain accurate records of client visits and donations received.
- Adhered to safety protocols while handling perishable goods.
- Boxed family-sized boxes of groceries for distribution to families in need.
- Sorted and packaged items to be delivered to clients.
- Packaged up nonperishable food items for food bank visitors.
- Prepared and packaged boxes during box assembly line phase.
- Distributed food boxes with carefully selected essentials to families in need.
Warehouse Associate
Grace
02.2020 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
Associate in Engineering Technology - Engineering (Pre-Engineering)
Georgia State University
Atlanta, GAHigh School Diploma -
Denbigh High School
08-2021
Skills
- Customer Service
- Ordering and stocking
- Customer service excellence
- Team leadership
- Inventory control
- Inventory management
- Warehouse operations
- Health and safety compliance
- Scanner operations
- Merchandise Restocking
- Order Packaging
- Organizational abilities
- Operations management
- Business analysis
- Logistics management
- Employee motivation
Accomplishments
Was promoted to Crew Trainer and Manager.
Timeline
Warehouse Associate
Quiet Logistics
03.2024 - 02.2025
General Manager of Operations
Jamaican Supreme Restaurant
01.2024 - 03.2025
Cashier (McDonald's)
Vineyard Management
01.2023 - 04.2024
Food Bank Volunteer
Community Food Center
12.2022 - 01.2024
Warehouse Associate
Grace
02.2020 - 01.2022
Associate in Engineering Technology - Engineering (Pre-Engineering)
Georgia State University
High School Diploma -
Denbigh High School
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