Maleek Dotson
Conway,AR
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating and over half of a decade of experience. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesperson
Crain Kia Of Conway
Conway, AR
09.2021 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Managed approximately 500 or more phone calls per month to or from customers.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Located merchandise across various stores to address customer needs.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Salesperson
Crain Buick Gmc
Conway, AR
08.2020 - 09.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Logged reports, expenses, receipts, and sales in company database.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Developed and grew leads through repeat business and customer referrals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Detailer / Lot Porter
Caldwell Toyota
Conway, AR
06.2019 - 07.2020
- Washed cars and trucks daily for auto dealership.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Contributed to a positive team atmosphere by offering support and guidance to colleagues, fostering a collaborative work environment.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Boosted team efficiency by effectively coordinating tasks and streamlining workflows in the detailing process.
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Communicated with service team and other staff to assist customers.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
- Enhanced customer satisfaction by maintaining a clean and organized vehicle lot for easy access and visibility.
- Optimized space utilization within the lot, rearranging vehicles strategically to maximize capacity and accessibility.
- Communicated with coworkers and managers about completed duties.
- Contributed to a positive work environment by assisting coworkers with tasks as needed and fostering teamwork.
- Delivered clean vehicles in showroom condition to earn 100% customer satisfaction ratings.
Theatre Usher, Ticket Sales, Concessions
Cinemark Towne Centre And XD
Conway, AR
02.2017 - 06.2019
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
- Enhanced audience experience by efficiently guiding patrons to their designated seats and providing helpful assistance.
- Sold admission, processed payments, and issued tickets.
- Participated in emergency planning, familiarizing oneself with evacuation routes, safety protocols, and first aid procedures.
Education
Associate Of Arts - Music
University of Central Arkansas
Conway, AR05.2019
Skills
- Customer Relationship Building
- Sales process
- Negotiation
- Objection handling
- Product description
- Complaint Handling
- Up-selling
- Cross-selling products and services
- Cold-calling
- Needs analysis
- Prospecting skills
- Basic automotive knowledge
- Inventory Maintenance
Additional Information
Played trumpet for over a decade
Certification
3 Years of Consecutive Kia University Certification
3 years of Kia Silver Sales Elite Certification
Timeline
Salesperson
Crain Kia Of Conway
09.2021 - Current
Salesperson
Crain Buick Gmc
08.2020 - 09.2021
Detailer / Lot Porter
Caldwell Toyota
06.2019 - 07.2020
Theatre Usher, Ticket Sales, Concessions
Cinemark Towne Centre And XD
02.2017 - 06.2019
Associate Of Arts - Music
University of Central Arkansas