Maleka Goodson
Pensacola
Summary
Results-Driven Management professional with over 15 years of leadership experience in customer service, team development, and administrative management.
Overview
10
10
years of professional experience
Work History
Front End Supervisor
Costco
Pensacola
05.2026 - Current
- Supervised front end operations to ensure efficiency and customer satisfaction.
- Trained new cashiers on processes and customer service standards.
- Monitored checkout stations for accurate pricing and scanning procedures.
- Collaborated with management to enhance front end workflows and service quality.
Front End Cashier
Costco
Miami
11.2025 - 05.2026
- Handled cash, credit, and return transactions accurately.
- Scanned items and bagged purchases following store policies.
- Assisted customers with product inquiries and service needs.
- Collaborated with team members to ensure smooth operations.
Administration Manager
Costco
Miami
03.2019 - 01.2023
- Supervised daily operations of the administrative team to ensure timely completion of tasks.
- Assisted in budget planning by tracking administrative expenditures and forecasts.
- Implemented process improvements for inventory management and documentation accuracy.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Created monthly reports summarizing department activities for senior management review.
Front End Manager
Costco
Miami
01.2018 - 02.2019
- Supervised front-end operations to enhance customer service experiences.
- Managed scheduling to ensure adequate coverage during peak hours.
- Trained and mentored staff on checkout procedures and customer interactions.
- Coordinated with inventory teams to streamline product availability at registers.
Asst Front End Manager
Costco
Miami
01.2017 - 01.2018
- Conducted regular audits of inventory for accuracy and compliance.
- Supported team by organizing inventory and maintaining stock levels.
- Developed positive relationships with internal customers through effective communication techniques.
- Trained new employees on company policies and procedures.
Membership/Marketing Manager
Costco
Miami
06.2016 - 06.2017
- Oversaw email marketing initiatives to drive customer retention and engagement efforts.
- Developed and executed marketing campaigns to enhance brand visibility and customer engagement.
- Coordinated events and promotions to enhance customer experience in-store and online.
- Led training sessions for team members on marketing best practices and tools.
Education
High School Diploma -
South Dade Senior High
Homestead, FL06-1993
Skills
- Customer service
- Inventory management
- Team collaboration
- New employee orientation
- Time management
- Problem solving
- Effective communication
- Safety Coordinator
Timeline
Front End Supervisor
Costco
05.2026 - Current
Front End Cashier
Costco
11.2025 - 05.2026
Administration Manager
Costco
03.2019 - 01.2023
Front End Manager
Costco
01.2018 - 02.2019
Asst Front End Manager
Costco
01.2017 - 01.2018
Membership/Marketing Manager
Costco
06.2016 - 06.2017
High School Diploma -
South Dade Senior High