Maleka Hussein
Stillwater,MN
Summary
Accomplished professional with a proven track record at Prestige Beverage Group, excelling in customer service. Expert in order processing and adept at managing high-stress situations and improving operational efficiency. Demonstrated ability to enhance customer satisfaction through meticulous recordkeeping and prioritization, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Prestige Beverage Group
01.2023 - Current
- Manages order reception and processing from all East Coast liquor distributors.
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving urgent matters effectively for all parties.
- Developed strong product knowledge to provide informed recommendations based on distributor needs.
- Conducted daily invoicing to ensure completion of necessary orders, as well as verifying all invoices reflect accurately.
- Ensured all control and bailment state orders were in accordance with legal standards, along with ensure the warehouses follow all state liquor laws.
- Tracked detailed order status to guarantee timely completion and adherence to deadlines.
Office Manager
Prestige Beverage Group
04.2022 - 01.2023
- Greeted employees and visitors upon arrival.
- Maintained inventory of all office supplies, and ensured availability of snacks, refreshments, and other essentials.
- Assured continuous availability of high-demand liquor samples.
- Ensured punctual delivery of POS materials and samples to distributors across the country for meetings, new item launches, etc.
- Managed all necessary paperwork for international shipments, and coordinated with carriers to resolve customs issues.
- Ensured seamless execution of full company meetings by handling all logistical aspects.
- Supported customer service operations during staff shortages.
Grocery Buyer
Mississippi Market Natural Foods Co-op
10.2021 - 04.2022
- Analyzed sales data to identify trends and adjust buying patterns accordingly to reduce loss.
- Processed various vendor transactions such as invoices, credits, and returns.
- Spearheaded operations of two grocery store departments independently.
- Demonstrated flexibility in taking on new roles for task fulfillment.
- Provided recommendations to customers on best product options for their needs.
- Managed stock levels to meet customer needs during busy periods.
- Conducted swift and precise year-end inventory.
Lead Cashier
Brines Market And Deli
03.2019 - 10.2021
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Handled duties for both morning and evening shifts.
- Oversaw a variety of critical tasks for optimal store performance.
- Handled all retail floor orders, securing best available products.
Education
High School Diploma -
Stillwater Area High School
Stillwater, MN06-2020
Skills
- Critical thinking
- Customer service
- Recordkeeping strengths
- Data entry
- Computer proficiency
- Microsoft Excel
- Follow-up skills
- Order processing
- Prioritization
Timeline
Customer Service Representative
Prestige Beverage Group
01.2023 - Current
Office Manager
Prestige Beverage Group
04.2022 - 01.2023
Grocery Buyer
Mississippi Market Natural Foods Co-op
10.2021 - 04.2022
Lead Cashier
Brines Market And Deli
03.2019 - 10.2021
High School Diploma -
Stillwater Area High School
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