Malena Ferraro
Goodyear,AZ
Summary
With knowledge of social justice issues and systems affecting marginalized communities, I seek to serve people at risk situations with passion and kindness, working to see transformation in their lives.
Overview
8
8
years of professional experience
Work History
Case Manager
Southwest Behavioral Health Services
Phoenix, AZ
08.2023 - Current
- Intake screenings, annual assessments, service planning and support planning.
- Facilitating CFTs and ARTs.
- Provided family coaching by applying evidence-based therapeutic interventions to enhance physical, mental and emotional wellbeing.
- Coordination of care, referrals and assistance with resources. Educated clients on available benefits, and services, empowering them to make informed decisions about their care needs.
Social Worker
Youth with a Mission Mazatlan
Mazatlan, Mexico
10.2020 - 04.2023
- Coordinated case management, maintaining regular contact with clients, conducting home visits to asses living environment and facilitate access to resources.
- Advocated for individuals suffering from issues such as Neglect, sexual abuse, child labor and prostitution, helping to resolve crises and get each useful support.
- Organized care with interdisciplinary team and community contacts to promote successful disposition plans and continuity of care.
- Developed and maintained strong relationships with community resources for successful referrals.
- Facilitated psychoeducational classes to help clients develop life skills and to prevent community issues.
- Oversaw patient psychotherapy and provided behavior management in long-term care settings.
- Provided individual, family and group counseling depending on client needs.
- Educated clients and families on community resources, guardianships, commitments, and other benefits.
- Coordinate teams of volunteers.
- Provided training for team.
Tutor Mentor
Escuela Cristiana Puerta Abierta
Buenos Aires, Argentina
07.2019 - 03.2020
- Helped students to define and plan academic goals and milestones to support progress.
- Provided counseling.
- Built and maintained rapport with students through active listening and clear communication.
- Administrative role
- Planned and facilitated tutoring sessions and workshops centered on adolescence and student needs.
- Coordination of camps and extracurricular activities.
- Mentored and coached students with focus on developing independence and self-confidence
Psychotherapist
Self employed
06.2017 - 09.2018
- Used proven psychotherapy techniques to assist clients with exploring deep-seated personal issues.
- Accompaniment of patients with substance abuse problems.
- Referred clients to required specialists and support institutions for cases
requiring additional care. - Administered psychological tests and interpreted results to assess
important qualities such as intelligence and personality characteristics.
Assistant Coordinator Group Therapy
CHOICE
Buenos Aires, Argentina
07.2017 - 01.2018
- Coordinate therapy groups for people recovering of substance abuse.
- Helped individuals set realistic goals and establish plans to achieve each target.
- Observation and analysis of inter views by Camara Gesell. Used techniques such as role-playing and behavior modeling to change negative behaviors.
- Offered relevant, practical advice to help clients deal with drug abuse and avoid missteps.
- Educated clients about available ser vices and coordinated referrals.
Special Needs Teacher
Ni uno menos
Buenos Aires, Argentina
03.2016 - 03.2017
- Worked with students with moderate to severe autism to increase life skills.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement to meet academic, behavioral and functional skills requirements.
- Organized classroom environment to maximize student independence, boundaries and mutual respect.
- Applied knowledge of non-violent crisis intervention using verbal and non-verbal techniques to defuse problematic behavior.
- Communicated with parents and guardians regarding student success, concerns and challenges.
- Collaborated with speech pathologists, social workers and psychologists to meet multi-disciplinary needs.
- Implemented individualized behavior intervention plans for students with specific difficulties.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
Education
Bachelor of Science - Psychology
Universidad Del Salvador
Buenos Aires, Argentina07.2016
Skills
- BILINGUAL
- PSYCHOSOCIAL ASSESSMENT
- GROUP AND INDIVIDUAL COUNSELING
- ORGANIZATION
- ANALYTICAL THINKING
- TEAMWORK
- PROBLEM-SOLVING
- NETWORKING
- CULTURAL COMPETENCY
Additional Information
- COMMUNITY SERVICE
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Case Manager
Southwest Behavioral Health Services
08.2023 - Current
Social Worker
Youth with a Mission Mazatlan
10.2020 - 04.2023
Tutor Mentor
Escuela Cristiana Puerta Abierta
07.2019 - 03.2020
Assistant Coordinator Group Therapy
CHOICE
07.2017 - 01.2018
Psychotherapist
Self employed
06.2017 - 09.2018
Special Needs Teacher
Ni uno menos
03.2016 - 03.2017
Bachelor of Science - Psychology
Universidad Del Salvador