Mary G Martinez
Phoenix,AZ
Summary
Committed social and community service manager with proven experience in developing and implementing programs that serve diverse communities. Skilled in team leadership, strategic planning, and stakeholder engagement, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to complex social issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CASE MANAGER
Chicanos Por La Causa
Phoenix, AZ
12.2020 - Current
- Conducts intake interviews for new clients either in-person or over the phone, who are arriving at the shelter
- Meets with clients and develops an individualized service plan to be executed while the client is in the shelter
- Coordinates the service plan with various shelters, organizations, and case managers for each client
- Provides crisis intervention for all clients in the shelter and emotional support
- Case management families and individual clients
- Provide clients with a range of mental health resources and other relevant services that may be required to address their specific needs
- Assisted clients with securing employment and connecting them with aid program to get them ready for independent living
- Worked closely with agencies to provide services such as therapy and counseling for clients that have experienced physical and mental trauma
- Provided transportation for clients to appointments and job interviews
- Assisted clients by providing emotional support during crisis situations and referring to appropriate resources
- Provide support groups with information on domestic violence, circle of domestic violence, red flags, work on an individual safety plan
- Helps clients apply for beneficial programs such as food stamps, daycare, housing, and additional resources
- Communicates with different shelters throughout Arizona to coordinate safety transfers for survivors of domestic violence
- Completes monthly, quarterly, and yearly reports and documentation as required
- Attended trainings
- Conducts community presentations and outreach as need
ADMIN OFFICE CARE SPECIALIST
Chicanos Por La Causa
Phoenix, AZ
12.2018 - 12.2020
- Accepted clients into program, received them, and help get situated by proving them necessary items and explaining shelter rules/procedures to them
- Answered phone to coordinate services with other shelter staff and community members
- Worked with clients in crisis situations and provided the necessary resources at the time
- Assisted clients by helping them fill out their arrival or exit forms
- Responsible for creating memos, correspondence, reports, and maintaining documents updated
- Handle all incoming calls and intake for new clients by entering data into a database system
- Tracking all incoming and exiting clients daily
- Reporting daily and monthly activity of the De Colores Domestic Violence and Family Homeless Shelter for case managers and legal advocates
SUPPORT PARTNER
Chicanos Por La Causa
Phoenix, AZ
05.2018 - 12.2018
- Providing support to the residents of the De Colores Domestic Violence and Family Homeless Shelter during their time in the program
- Ensured rooms were clean for incoming clients and provided them with necessities during them at the shelter
- Responsible for going into the community to obtain donations from various locations for the clients in our Shelter
Education
GED - Computer, ESL Classes
Estrella Mountain Community College
Avondale, Arizona01.1997
High School Diploma - Computer Classes, MS Word, Excel, Power Point
Ins. San Carlos Mexico
Mexico City, Mexico01.1991
Skills
- Bilingual
- Customer Service
- Computer Proficiency using Microsoft Programs
- Inventory and Tracking Management
- Team Lead/ Trainer of New Hire
References
Available upon request.
Certification
- Certificates of training received to date on domestic violence, sexual assault, dating abuse, ciber violence, LGBT abuse, community legal information.
Timeline
CASE MANAGER
Chicanos Por La Causa
12.2020 - Current
ADMIN OFFICE CARE SPECIALIST
Chicanos Por La Causa
12.2018 - 12.2020
SUPPORT PARTNER
Chicanos Por La Causa
05.2018 - 12.2018
- Certificates of training received to date on domestic violence, sexual assault, dating abuse, ciber violence, LGBT abuse, community legal information.
GED - Computer, ESL Classes
Estrella Mountain Community College
High School Diploma - Computer Classes, MS Word, Excel, Power Point
Ins. San Carlos Mexico
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