Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Malena Maldonado Aliaga

Califon ,NEW JERSEY

Summary

Dynamic pharmacy technician with proven expertise at Walgreens in enhancing workflow and ensuring medication accuracy. Skilled in problem-solving and patient confidentiality, I successfully improved customer satisfaction through effective communication and precise prescription filling. Committed to upholding pharmacy ethics and optimizing operations for superior service delivery.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

Walgreens
09.2022 - 03.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Customer Service Representative

Walgreens
10.2021 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Medical Student

Filial De Ciencias Médicas De Bayamo
09.2017 - 10.2018
  • Provided patient care under direct physician supervision.
  • Demonstrated proficiency in various clinical tasks such as venipuncture, suturing, and IV insertion.
  • Observed and recorded patient conditions by assessing vitals.
  • Assisted in medical procedures, contributing to positive patient outcomes.
  • Participated in all scheduled rounds and teaching conferences.
  • Presented information on health education topics to patients and families.
  • Educated patients on preventative measures and lifestyle changes for improved overall health outcomes.
  • Observed and reported any changes in patient conditions to attending physicians.

Education

Pharmacy Tech

Walgreens University
Califon, NJ

Julio Antonio Mella
Bayamo, Cuba

Ciencias Médicas De Bayamo( Medical School)
Cuba

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Medication labels
  • Medicare and medicaid process
  • Manual and automated medication dispensing
  • Receiving incoming supplies
  • FDA drug safety guidelines
  • Intravenous admixture preparation
  • Pharmacology
  • Drug classification
  • Labeling prescriptions
  • Pharmacy operations
  • Billing support
  • Data entry
  • Prioritization and organización
  • Prescription refill fulfillment
  • Medical insurance claims processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

Walgreens
09.2022 - 03.2025

Customer Service Representative

Walgreens
10.2021 - 06.2022

Medical Student

Filial De Ciencias Médicas De Bayamo
09.2017 - 10.2018

Pharmacy Tech

Walgreens University

Julio Antonio Mella

Ciencias Médicas De Bayamo( Medical School)

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Malena Maldonado Aliaga