Malena Moreno

Registration Clerk

Nor Lea Hospital

Lovington

06.2023 - Current

Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
Supported healthcare applications by monitoring security, performance and reliability.
Scanned documents and insurance cards to include in patient charts.
Met needs of physicians and other treating team members with timely retrievals of patient medical records.
Monitored inventory levels of registration materials such as forms, brochures.
Maintained confidentiality of all patient records according to HIPAA regulations.
Greeted patients upon arrival and directed them to appropriate areas.
Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
Provided customer service support and advice on regulations and requirements regarding various registration programs.
Assisted with scheduling appointments based on provider availability.
Verified insurance coverage and eligibility for services.
Maintained HIPAA compliance and integrity of hospital policies and procedures.
Asked various questions from clients to obtain the information necessary for paperwork.
Worked collaboratively with other departments to ensure smooth operations within the facility.
Updated and maintained databases with current information.
Completed day-to-day duties accurately and efficiently.
Worked with cross-functional teams to achieve goals.
Provided guidance and support to visitors throughout the registration process.
Welcomed patients to facility and assisted with registration sign-in process.