Malena Zichittella
Rockwall,TX
Summary
Dynamic professional with a proven track record at Rockwall Kia, excelling in customer service and negotiation to consistently exceed sales targets. Skilled in multitasking and teamwork, adept at fostering client relationships and enhancing the customer experience. Demonstrates strong time management and follow-up skills, contributing to significant referrals and repeat business. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
1
1
year of professional experience
Work History
Sales Associate
Rockwall Kia
08.2024 - Current
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Front Office Receptionist
Sparks Clinic
09.2023 - 08.2024
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
Education
High School Diploma -
Rockwall-Heath High School
Rockwall, TX05-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Flexible schedule
- Strong negotiation
- Follow-up skills
- Friendly and enthusiastic
Timeline
Sales Associate
Rockwall Kia
08.2024 - Current
Front Office Receptionist
Sparks Clinic
09.2023 - 08.2024
High School Diploma -
Rockwall-Heath High School