Maleni Villarreal
Summary
Motivated Service Worker with 2 years of experience. Exceptional social skills, communication abilities and collaborations skills. Pursues every opportunity to support team members and proactively address issues. Committed to leading change and managing risk in order to maintain a positive work environment. Strong intrapersonal skills with an ability to empathize when needed. Dedicated to making recommendations to customers based on need.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
08.2022 - 11.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Manager
McAlister's Deli
08.2021 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
R.L Paschal High School
3001 Forest Park Fort Worth Texas 7611006.2022
Skills
- Retail Management
- Cash Register Operation
- Exceptional Customer Service
- Conflict Mediation
- Team Leadership
- Spanish Fluency
- Resolving Complaints
- Operation and Control
Languages
Spanish
Full Professional
Timeline
Barista
Starbucks
08.2022 - 11.2022
Manager
McAlister's Deli
08.2021 - 07.2022
High School Diploma -
R.L Paschal High School
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