Maleny Munoz Castrejon
Milwaukee,WI
Summary
Dynamic Branch Administrator with over Five years of experience in operations management and employee training. Skilled in process improvement and resource allocation, contributing to enhanced efficiency and customer service outcomes. Committed to delivering high-quality administrative support and fostering a collaborative work environment.
Overview
12
12
years of professional experience
Work History
Branch Administrator
Ground Masters
West Allis, Wisconsin
08.2020 - Current
- Managed daily branch operations and ensured smooth workflow.
- Coordinated scheduling for staff and optimized resource allocation.
- Assisted in inventory management and maintained accurate stock records.
- Organized training sessions for new staff on company procedures.
- Implemented process improvements to enhance operational efficiency.
- Developed reports on branch performance and operational metrics.
- Facilitated customer service initiatives to improve client satisfaction.
- Created and maintained filing systems for records, documents, and correspondence.
- Assisted in preparing presentations, reports, agendas, minutes of meetings, and other documents as needed.
- Provided administrative support to the Branch Manager and other staff members.
- Managed employee onboarding programs to ensure smooth integration of new hires.
- Facilitated training sessions to enhance staff skills and compliance with company policies.
- Maintained employee records and HR databases for accurate data management.
- Updated employee records in HR database system.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Assisted with recruiting, interviewing, and hiring of new employees.
- Advised managers on disciplinary actions when needed.
- Provided administrative support for HR projects and initiatives.
- Managed bilingual communication between departments and clients.
- Responded to inquiries in both English and Spanish promptly.
- Provided translation services for internal documents, emails, and other communications.
- Proofread documents written in either language before sending out to clients or partners.
- Maintained confidential files and ensured compliance with company policies.
- Communicated effectively with team members to facilitate project updates and timelines.
- Supported special projects by conducting research and compiling relevant information.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
Operations Assistant
SSP America
Milwaukee, Wisconsin
09.2013 - 04.2021
- Coordinated daily operations for food services in a high-traffic airport environment.
- Managed inventory levels and ordered supplies to ensure service continuity.
- Assisted with staff scheduling to optimize workforce efficiency and coverage.
- Supported training initiatives for new employees on operational procedures.
- Collaborated with management to implement process improvements in service delivery.
- Communicated effectively with team members to resolve operational challenges swiftly.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Organized and filed important company documents, spreadsheets and reports.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Ensured that all safety protocols were followed during day-to-day operations.
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
- Assisted with the development of processes and procedures related to operations management.
- Trained new staff members on company policies related to operations management.
- Answered work phones and routed correspondence to correct parties.
- Developed customer service policies, procedures and standards for operational teams.
- Coordinated the delivery of products or services to customers in a timely manner.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Provided HR administrative assistance to management team.
Education
Associate of Science - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WI08-2025
Associate of Science - Health Administration
Milwaukee Area Technical College
Milwaukee, WI08-2011
High School Diploma -
Riverside University High School
Milwaukee, WI05-2009
Skills
- Employee training
- Bilingual communication
- Process improvement
- Time management
- Administrative support
- Staff management
- Meeting coordination
- Document management
- Office administration
- Conflict resolution
- document flow coordination
- Team player
- Relationship building
- Attention to detail
- Staff supervision
- Relationship building and management
- Branch operations management
- Excellent work ethic
- Verbal/written communication
- Strong team-builder
- Interviewing and hiring
Languages
Spanish
Native/ Bilingual
Timeline
Branch Administrator
Ground Masters
08.2020 - Current
Operations Assistant
SSP America
09.2013 - 04.2021
Associate of Science - Business Administration And Management
Milwaukee Area Technical College
Associate of Science - Health Administration
Milwaukee Area Technical College
High School Diploma -
Riverside University High School