Malerie Redmond
Jacksonville,United States
Summary
Highly-skilled Deposit Operations Specialist adept in data analysis, account research and performing bank transactions. Demonstrated abilities in administrative duties, including filing, faxing, answering phones and handling customer inquiries. Ambitious, hard-working and personable. Accurate and dedicated Auto Loan Processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
9
9
years of professional experience
Work History
Deposit Operations Specialist
Ally Bank
08.2022 - 10.2023
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Processed account maintenance requests and checked for alignment with bank policy.
- Executed wire transfers, stop payments and account transfers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Trained new hires on customer service policies and procedures.
Loan Processor
Ally Bank
08.2019 - 08.2022
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Checked packages for appropriate documentation.
- Evaluated approvals against established bank and government lending standards.
- Built strong relationships with dealer client base.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Quality Control Specialist
Ally Bank
01.2018 - 08.2019
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and maintained several databases to track statistical data.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Kept inspection journals and daily summary logs as required.
- Planned and implemented performance improvement and quality assurance programs.
Customer Care Specialist
Ally Bank
03.2015 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
High School Diploma -
A. Philip Randolph Career Academies
Jacksonville, FLSkills
- Data Confidentiality
- Handling Discrepancies
- Client Rapport-Building
- Analytical Thinking
- Microsoft Excel
- Information Updates
- Financial Due Diligence
- Great Time Management
- Regulatory Requirements
- Maintaining Detailed Records
- Excellent Problem Solver
- Credit File Updating
Timeline
Deposit Operations Specialist
Ally Bank
08.2022 - 10.2023
Loan Processor
Ally Bank
08.2019 - 08.2022
Quality Control Specialist
Ally Bank
01.2018 - 08.2019
Customer Care Specialist
Ally Bank
03.2015 - 01.2018
High School Diploma -
A. Philip Randolph Career Academies
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