Malgorzata Luda
McKinney
Summary
Dedicated customer service professional skilled in multitasking and time management, committed to delivering exceptional experiences that foster customer loyalty. Proven track record of enhancing customer satisfaction through effective communication and problem-solving abilities. Core competencies include active listening, problems resolution, and efficiency in high-pressure environments. Aiming to leverage expertise to drive success in a dynamic team-oriented setting.
Overview
10
10
years of professional experience
Work History
Dental Receptionist/Insurance Coordinato
Lehigh Dental
Chicago
07.2000 - 10.2006
- Managed front desk operations, including scheduling appointments, collecting payments.
- Verified patients' eligibility for benefits under various insurance plans.
- Submitted insurance claims and followed up on discrepancies to ensure prompt payment.
- Monitored supply levels within the office, and ordered new materials as needed.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
Dental Receptionist/Insurance Coordinator
Diversey Dental
Chicago
03.1997 - 07.2000
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Verified patients' eligibility for benefits under various insurance plans.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Collected payments from patients in accordance with established policies and procedures.
- Completed the insurance and other claim forms.
- Efficiently managed collections, receivables, referrals process, and billing to meet revenue goals.
Education
High School Diploma -
School of Chemical Engineering
Debica / Poland06-1991
Skills
- Customer service
- Insurance verification, knowledgeable with both PPO and HMO
- Claims processing
- Billing and invoicing
- Supply management
- Attention to detail
- Problem solving
Languages
English
Full Professional
Polish
Native/ Bilingual
Timeline
Dental Receptionist/Insurance Coordinato
Lehigh Dental
07.2000 - 10.2006
Dental Receptionist/Insurance Coordinator
Diversey Dental
03.1997 - 07.2000
High School Diploma -
School of Chemical Engineering
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