Malgorzata Luda
McKinney,USA
Summary
Dedicated dental receptionist and insurance coordinator skilled in managing front desk operations. Proficient in scheduling, insurance verification, and claims processing, contributing to efficient patient flow and a welcoming environment.
Overview
30
30
years of professional experience
Work History
DENTAL RECEPTIONIST/INSURANCE COORDINATOR
SAI Dental
Frisco, USA
05.2025 - Current
- Managed front desk operations, scheduling appointments, facilitating patient check-in/check-out, and collecting payments to ensure smooth workflow.
- Verified insurance eligibility for patients during check-in process.
- Processed insurance claims, followed up on discrepancies, and coordinated billing and treatment to optimize patient care.
- Use Eaglesoft and Overjet software for patient records, insurance, and treatment workflow.
DENTAL RECEPTIONIST/INSURANCE COORDINATOR
Lehigh Dental
Chicago, USA
07.2000 - 10.2006
- Verified patients' eligibility for benefits under various insurance plans, ensuring accurate and timely access to care.
- Submitted insurance claims and resolved discrepancies to expedite payment and maintain cash flow.
- Coordinated front desk operations, scheduling appointments and collecting payments to streamline patient flow.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Monitored supply levels within the office and ordered new materials.
DENTAL RECEPTIONIST/INSURANCE COORDINATOR
Diversey Dental
Chicago, USA
03.1997 - 07.2000
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Managed incoming calls, scheduled appointments, and confirmed patient visits to ensure smooth clinic operations.
- Verified patients' eligibility for benefits under various insurance plans.
- Completed insurance claims and related documentation to facilitate timely reimbursement and support patient care.
- Processed patient payments following established policies and procedures to maintain financial accuracy.
- Efficiently managed collections, receivables, referrals process, and billing to meet revenue goals.
Education
High School Diploma -
School of Chemical Engineering
Debica, Poland06-1991
Skills
- Insurance verification
- Claims processing
- Insurance billing
- Eaglesoft software
- Overjet software
- Patient records management
- Appointment scheduling
- Treatment coordination
- Customer service
- Attention to accuracy
- Problem solving
- Inventory management
- [Language] English, Polish
Languages
Full Professional, Native/Bilingual English and Polish
Timeline
DENTAL RECEPTIONIST/INSURANCE COORDINATOR
SAI Dental
05.2025 - Current
DENTAL RECEPTIONIST/INSURANCE COORDINATOR
Lehigh Dental
07.2000 - 10.2006
DENTAL RECEPTIONIST/INSURANCE COORDINATOR
Diversey Dental
03.1997 - 07.2000
High School Diploma -
School of Chemical Engineering