Summary
Overview
Work History
Education
Skills
Timeline
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Malia Elliott

Malia Elliott

Vancouver,WA

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy settings. Versatile and reliable, adapting to changing needs and ensuring smooth operations with an “I can” attitude and problem-solving skills. Known for strong focus on achieving customer satisfaction. Seeking transition to new field, leveraging skills in effective communication and team collaboration.

Overview

6
6
years of professional experience

Work History

Server

Royal Oaks Country Club
01.2025 - Current
  • Delivering exceptional customer service, ensuring satisfaction and timely response to inquiries.
  • Maintaining a professional and hospitable demeanor while executing my duties from black tie banquets to bar/grill dining services
  • Collaboration with kitchen staff to accurately relay orders and resolve issues promptly during peak hours.
  • Trained new servers on menu offerings and service protocol, fostering team participation productivity.

Beauty Consultant/Sales Representative

Palm Beach Tan
07.2024 - 10.2024
  • Provided customers with product advice and recommendations based on their individual needs.
  • Demonstrated knowledge of beauty products, services, and trends to clients
  • Developed customer relationships through exceptional customer service and follow-up.
  • studied product ingredients and technology to accommodate to each client’s needs.
  • Conducted quality checks to uphold product standards and compliance.
  • Supervised store opening operations, ensuring compliance with company policies and safety standards.
  • Supervised nightly operations to ensure compliance with safety protocols and store policies.

Server/Bartender

American Cruise Lines
04.2024 - 07.2024
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Offered gourmet meals and sophisticated service in upscale dining.
  • Served to provide exceptional table service to ensure clients have a memorable experience, embodying the restaurants atmosphere.
  • Built both personal and professional connections with colleagues and guests
  • Accommodating high customer volume while attending to the presentation and detail of each order

ToGo Specialist

Olive Garden
03.2023 - 04.2024
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.

Sales Associate

Old Navy
08.2021 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Volunteer

Clark County Food Bank
12.2019 - 03.2020
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.

Volunteer

McLoughlin Middle School
12.2019 - 03.2020
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Engaged with other successfully using verbal and written communication skills
  • Engaged effectively with students as a mentor

Education

High School Diploma -

Fort Vancouver High School
Vancouver, WA
06.2023

Skills

  • Sales / Negotiation
  • Initiative-taking
  • Quick Learner
  • Detail Oriented
  • Cash Handling
  • Health Code Compliance
  • Strong work ethic
  • Hospitality service expertise
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Suggestive selling

Timeline

Server

Royal Oaks Country Club
01.2025 - Current

Beauty Consultant/Sales Representative

Palm Beach Tan
07.2024 - 10.2024

Server/Bartender

American Cruise Lines
04.2024 - 07.2024

ToGo Specialist

Olive Garden
03.2023 - 04.2024

Sales Associate

Old Navy
08.2021 - 12.2022

Volunteer

Clark County Food Bank
12.2019 - 03.2020

Volunteer

McLoughlin Middle School
12.2019 - 03.2020

High School Diploma -

Fort Vancouver High School

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