Summary
Overview
Work History
Education
Skills
Timeline

Malia Houle

Escondido,CA

Summary

Active second-year Criminology Student at Cal State San Marcos with a comprehensive background in the service industry, this is including roles as a hostess, server, cashier, crew member, and sales advisor. This shows my strong work ethic, excellent communication skills, and a commitment to providing outstanding customer service. Adept at balancing academic pursuits with employment responsibilities, demonstrating time management, teamwork, and problem-solving abilities.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Sales Advisor

Costco (CDS)
San Marcos, CA
10.2023 - Current
  • Answered customer questions and provided store information
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Helped customers find specific products, answered questions and offered product advice
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Increased sales by establishing rapport with customers and identifying their needs.

Crew member

Pizza Factory
Lone Pine, CA
06.2023 - 09.2023
  • Enhanced customer satisfaction by consistently preparing high-quality pizza and maintaining timely service.
  • Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
  • Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.
  • Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
  • Trained new staff members on proper pizza preparation techniques and kitchen procedures, ensuring consistent quality across the team.

Server

Chilli's Grill & Bar
Vista, CA
09.2022 - 05.2023
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.

Hostess

Totem Cafe
Lone Pine , CA
06.2021 - 08.2022
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Cashier

Carls Jr
Lone Pine, CA
10.2020 - 06.2021
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Education

Bachelor of Science - Criminology

California State University - San Marcos, San Marcos, CA
08.2022 - Current

High School Diploma -

Bishop Union High School, Bishop, CA
08.2018 - 06.2022

Skills

  • Audience Engagement Techniques
  • Inbound and Outbound Marketing
  • Project Planning
  • Marketing Strategies
  • Problem-Solving
  • Customer Service
  • Team Collaboration
  • Verbal and Written Communication
  • Cash Handling
  • Food Preparation and Safety
  • Time Management
  • Conflict Management

Timeline

Sales Advisor - Costco (CDS)
10.2023 - Current
Crew member - Pizza Factory
06.2023 - 09.2023
Server - Chilli's Grill & Bar
09.2022 - 05.2023
California State University - San Marcos - Bachelor of Science, Criminology
08.2022 - Current
Hostess - Totem Cafe
06.2021 - 08.2022
Cashier - Carls Jr
10.2020 - 06.2021
Bishop Union High School - High School Diploma,
08.2018 - 06.2022

Similar Profiles

CREATE PROFILE
Malia Houle