Malia James
Annapolis,MD
Summary
Proficient Shift Manager knowledgeable about team supervision, customer relations, and implementing company policies to promote a positive and productive work environment. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
6
6
years of professional experience
Work History
Shift Manager
Starbucks Coffee Company
09.2018 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed daily operations, recording sales, inventory, and staffing needs appropriately to ensure smooth functioning of the facility.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Sales Associate
Loulou Boutiques
05.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Education
Bachelor of Science - Business Management
Arizona State University
Tempe, AZ2027
Skills
- Customer Relations
- Energetic and Enthusiastic
- Team Collaboration and Leadership
- Training and Mentoring
- Inventory Control
- Staff Supervision
Timeline
Shift Manager
Starbucks Coffee Company
09.2018 - Current
Sales Associate
Loulou Boutiques
05.2018 - 03.2019
Bachelor of Science - Business Management
Arizona State University