Malia Shackelford
Sunman,IN
Summary
Dynamic Patient Registration Representative with extensive experience at Cincinnati Children's Hospital, excelling in electronic health records management and delivering exceptional customer service. Proven ability to enhance patient flow and ensure compliance, while maintaining confidentiality. Strong organizational and communication skills foster effective team collaboration and improve registration processes.
Overview
8
8
years of professional experience
Work History
Patient Registration Representative
Cincinnati Children's Hospital
Cincinnati, Ohio
01.2025 - Current
- Managed patient check-in processes for smooth registration experiences.
- Collected and verified patient information to ensure accuracy and compliance.
- Assisted patients in completing registration forms and addressing inquiries.
- Coordinated with healthcare staff to streamline patient flow and service delivery.
- Utilized electronic health record systems for data entry and updates.
- Maintained confidentiality of patient records in accordance with regulations.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Greeted patients and answered questions regarding registration process.
Team Lead
New Horizons Rehabilitation
Sunman, Indiana
10.2022 - 10.2025
- Operated Hoyer lift to transfer clients safely and efficiently.
- Maintained comprehensive paperwork, including behavioral assessments and daily activity logs.
- Communicated regularly with guardians and home staff to ensure client well-being.
- Provided individualized support to clients based on specific developmental or behavioral needs.
- Developed schedules for staff to optimize coverage and efficiency in service delivery.
Direct Support Professional
New Horizons Rehabilitation
Sunman, Indiana
12.2021 - 10.2022
- Facilitated transportation for social outings and activities to enhance engagement.
- Promoted client independence while delivering essential support services.
- Assisted clients with personal hygiene to maintain dignity and well-being.
- Coordinated recreational activities to promote engagement and enhance quality of life.
Applied Behavior Analysis Therapist
Meaningful Day Services
08.2019 - 12.2021
- Teach safe ways to communicate, cope with delays, problem solve, and/or accept challenges to meet one’s own wants and needs.
- Use the learner’s natural motivation to teach skills that will help them access more of what they want and need.
- Teach component skills until they are effortless so that they occur more easily in the natural environment.
Team Member
Target
10.2018 - 08.2019
- Cashier, stage beauty area, stock shelves, answer calls and questions for the beauty department.
Front Desk Clerk
PetSuites
07.2018 - 10.2018
- Greeted customers and pets - appointment check in, answered phone calls-scheduled appointments, cleaned kennel area, supervised group play, as well as individual playtime, fed animals, transferred animals between pens/cages, transferred animals to grooming area, bathed dogs for groomers.
Education
Medical Assistant - Medical Assistant
MedCerts
01-2026
High School Diploma -
Oak Hills High School
Cincinnati, OH06.2019
Skills
- Organizational skills
- Patient registration
- Electronic health records
- Team collaboration
- Customer service
- Confidentiality maintenance
- Microsoft Word proficiency
- Excel proficiency
- Interpersonal skills
- Communication skills
- Healthcare industry
References
References available upon request.
Timeline
Patient Registration Representative
Cincinnati Children's Hospital
01.2025 - Current
Team Lead
New Horizons Rehabilitation
10.2022 - 10.2025
Direct Support Professional
New Horizons Rehabilitation
12.2021 - 10.2022
Applied Behavior Analysis Therapist
Meaningful Day Services
08.2019 - 12.2021
Team Member
Target
10.2018 - 08.2019
Front Desk Clerk
PetSuites
07.2018 - 10.2018
Medical Assistant - Medical Assistant
MedCerts
High School Diploma -
Oak Hills High School