Malia Van Den Akker
San Jose,CA
Summary
Very dynamic leader and skilled cashier with proven expertise in customer service and team leadership honed at Jackie's Place. Excelled in maintaining high service levels, even during peak times, by efficiently managing cash transactions and fostering strong customer relationships. Demonstrated adaptability and a positive attitude, training staff in cash handling while ensuring a welcoming shopping environment.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Jackies Place
01.2022 - 04.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Education
High School -
Oak Grove High School
San Jose, CASkills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Flexible Schedule
- Store Opening and Closing
- Retail Merchandising
- Honest and Dependable
- Customer Assistance
- Reliable and Responsible
Timeline
Cashier Team Lead
Jackies Place
01.2022 - 04.2023
High School -
Oak Grove High School
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