Malibu Fiapule
San Antonio,TX
Summary
Medical Support Assistant with 4+ years of experience in administrative and healthcare operations. Skilled in HIPAA compliance, electronic health record (EHR) management, and applicant medical processing. Proficient in MHS Genesis, Rev Cycle, JLV, PowerChart, and Adobe tools. Adept at reviewing medical/pharmacy records, compiling applicant packets, and communicating with applicants and recruiters while working remotely.
Overview
4
4
years of professional experience
Work History
Medical Office Clerk
Air Force Recruiting Service
San Antonio
06.2025 - Current
- Managed and streamlined electronic health records in compliance with HIPAA, using specialized software to improve accuracy and reduce processing times.
- Requested, tracked, and processed medical and pharmacy records, ensuring compliance with signed release forms.
- Reviewed records for disqualifying conditions and summarized relevant findings.
- Compiled and uploaded complete applicant medical packets to Air Force systems.
- Coordinated documentation and status updates with applicants and recruiters.
Medical Office Clerk
Brooke Army Medical Center
San Antonio
05.2024 - 06.2025
- Maintained and organized EHRs with accuracy, employing MHS Genesis and JLV tools.
- Downloaded and processed documents using Adobe Acrobat for organized file handling.
- Assisted with pre-authorizations, patient transfer coordination, and cross-department communication.
- Delivered empathetic customer service while supporting clinic efficiency.
Customer Experience
Army Air Force Exchange
San Antonio, TX
10.2021 - 02.2024
- Provide comprehensive assistance to customers during fine jewelry selections, ensuring satisfaction and clarity throughout the purchase process
- Handle routine and complex transactions, including trade-ups, returns, and special orders, maintaining accurate and organized records
- Utilize an array of systems, software, and communication tools to keep customer records up-to-date and readily available for inquiries.
Education
Associate of Applied Science - Gender Studies
St. Phillips
10-2026
High School Diploma -
A.A Stagg high
Skills
- Administrative functions
- General IT skills
- Medical terminology proficiency
- MHS Genesis experience
- Adobe tools usage
- Compliance with HIPAA standards
- Rev Cycle, PowerChart, and JLV expertise
Timeline
Medical Office Clerk
Air Force Recruiting Service
06.2025 - Current
Medical Office Clerk
Brooke Army Medical Center
05.2024 - 06.2025
Customer Experience
Army Air Force Exchange
10.2021 - 02.2024
Associate of Applied Science - Gender Studies
St. Phillips
High School Diploma -
A.A Stagg high