MALIC' EMERSON
Detroit,MI
Summary
Operations leader with a background in retail and program coordination, focused on workflow improvement, team development, and service delivery. Brings strength in KPI tracking, inventory control, loss prevention, scheduling, and operational readiness, with measurable gains in efficiency, productivity, and store performance.
Overview
6
6
years of professional experience
Work History
Assistant Program Manager
Cass Community Social Services
Detroit, MI
09.2026 - Current
- Facilitated planning, implementation, and evaluation of social-service, shelter, and community programs, ensuring alignment with agency goals and service standards.
- Coordinated daily shelter and housing-site operations, managing schedules, safety protocols, and logistics to address facility issues effectively.
- Streamlined program workflows and client-tracking processes, enhancing organized service delivery and compliance with agency requirements.
Retail Supervisor — Operational Excellence
Nike, Inc.
Troy, MI
02.2025 - 10.2026
- Increased product-processing efficiency by 20% by optimizing workflows, prioritizing tasks, and reinforcing consistent execution.
- Improved back-of-house processes and organization, increasing operational effectiveness and productivity by 30%.
- Strengthened loss-prevention compliance and operational controls, contributing to a 15% positive impact on store P&L performance.
- Coordinated with cross-functional leaders to enhance inventory management, replenishment, merchandising, and operational readiness.
- Monitored key operational measures to guide execution and align with business objectives.
- Lead, coach, and develop retail associates to improve accountability, engagement, execution, and daily operational performance.
- Supported onboarding and coaching efforts to build associate capability and improve succession readiness.
Sales Associate — Operational Excellence
Nike, Inc.
Dayton, OH
12.2020 - 02.2025
- Delivered athlete-centered customer service, achieving sales and membership goals through tailored product recommendations.
- Built consumer relationships that fostered customer loyalty and ensured a premium-service experience.
- Maintained product readiness through accurate inventory management and strategic product placement, adhering to transaction, promotion, and security protocols.
- Contributed to an inclusive store culture and represented Nike professionally in local community engagement.
Education
Bachelor of Science - Biology
Central State University
Wilberforce, OH05-2023
Skills
- Daily Operations Management Team Leadership & Coaching Continuous Improvement KPI Tracking Workflow Optimization Inventory Control Loss Prevention Operational Compliance Labor Productivity Scheduling & Site Coordination Customer Experience Microsoft Office
- Program coordination
- Shelter operations
- Client tracking
- Program evaluation
Personal Information
Title: OPERATIONS LEADERSHIP | PROCESS IMPROVEMENT | TEAM PERFORMANCE
Affiliations
- Omega Psi Phi Fraternity, Incorporated — Member
- Minorities in Agriculture, Natural Resources and Related Sciences (MANRRS) — Member
Timeline
Assistant Program Manager
Cass Community Social Services
09.2026 - Current
Retail Supervisor — Operational Excellence
Nike, Inc.
02.2025 - 10.2026
Sales Associate — Operational Excellence
Nike, Inc.
12.2020 - 02.2025
Bachelor of Science - Biology
Central State University