MALICK SAMASSA
New York
Summary
Extensive experience in customer service and hospitality industry. Detail oriented , team player, strong organizational skills. organized and dependable candidate successful at managing multiple priorities with positive attitude.
Overview
7
7
years of professional experience
Work History
Head Server
Server Chocolat Restaurant And Bar
05.2018 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Associate
Harlem Underground
01.2021 - 12.2024
- Greeted customers and provided outstanding customer service.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
GED -
New Directions Secondary School
New York, NY02-2024
Timeline
Sales Associate
Harlem Underground
01.2021 - 12.2024
Head Server
Server Chocolat Restaurant And Bar
05.2018 - Current
GED -
New Directions Secondary School
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