Summary
Overview
Work History
Education
Skills
Disclaimer
Accomplishments
Timeline
Generic

Maliek Johnson

Columbus

Summary

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.

Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.

Overview

4
4
years of professional experience

Work History

Dispatcher

FedEx
12.2020 - 01.2022
  • Role involved managing multiple trailer deliveries, further expanding my skill set
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Owner-Operator

Accurate Transportation
03.2024 - Current
  • Running local deliveries and generating approximately $5,000 a week
  • Operational costs are high, with $600 per week going towards truck rental and an additional10% of my revenue paid to a third-party leasing entity
  • Significantly reduces my net income, highlighting the need for my own truck to improve my business's profitability

Driver

McLane
01.2022 - 02.2023
  • Company Overview: A company that delivers food and goods to restaurants and fast-food establishments
  • Obtained my CDL and began working for McLane
  • Role involved unloading deliveries from semi-trucks with lift gates and wheeling them in with dollies
  • Position honed my skills in handling food and goods logistics

Dispatcher

Chuck and Jackie Trucking
01.2022 - Current
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.

Education

Bachelor - Business Communication

Ohio University
Athens, OH
06-2022

No Degree - Psychology

Harvard University
Cambridge, MA

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Dispatch coordination
  • Schedule management
  • Route planning
  • Customer relationship management

Disclaimer

Thank you for considering my application. Sincerely, Maliek Johnson

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.

Timeline

Owner-Operator

Accurate Transportation
03.2024 - Current

Dispatcher

Chuck and Jackie Trucking
01.2022 - Current

Driver

McLane
01.2022 - 02.2023

Dispatcher

FedEx
12.2020 - 01.2022

Bachelor - Business Communication

Ohio University

No Degree - Psychology

Harvard University

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Maliek Johnson