Malik Bellamy
Chicago,Illinois
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
1
1
Certification
Work History
Customer Service Agent
Discover Financial Services
- Assisting customers with inquiries, resolving issues, and providing exceptional service
- Variety of customer interactions, such as answering 100-125 phone calls, responding to emails, and addressing customer concerns
- Process payments, update customer information, and educate customers about financial products and services
- Ensure customer satisfaction and maintain strong relationships with customers.
Customer Service Agent
SCR MEDICALTRANSPORTATION
- Answering 75-100 phone calls, responding to emails, and addressing customer needs promptly and professionally
- Schedule and coordinate transportation services, verifying insurance information, and ensuring accurate documentation
- Ensure customer satisfaction and maintain positive relationships with clients and healthcare providers.
Customer Service Agent
EVOLENT HEALTH
- Supporting patients and healthcare providers by handling inquiries, resolving issues, and providing detailed information about healthcare plans and services
- Answering up to 100 calls, responding to emails, and documenting interactions in a customer relationship management system
- You might also assist with claims, benefits, and eligibility questions, and help guide customers through the healthcare system
- Ensuring a positive experience and maintaining the company's commitment to improving health outcomes would be key aspects of the job.
Education
High School Diploma - Design
Joshua Johnston Fine Arts
01.2016
General Studies
Dunbar Vocational Career
Academy
01.2015
Skills
- Data Entry
- Inbound and Outbound Calling
- Call Management
- Account updating
- Product Knowledge
- Customer Education
- Payment Processing
- Complaint Handling
- High-energy attitude
- Account Management
- Technical Support
Certification
CUSTOMER SERVICE ACCOUNT SPECIALIST
CERTIFIED NURSE ASSITANT
Timeline
Customer Service Agent
Discover Financial Services
Customer Service Agent
SCR MEDICALTRANSPORTATION
Customer Service Agent
EVOLENT HEALTH
High School Diploma - Design
Joshua Johnston Fine Arts
General Studies
Dunbar Vocational Career
Academy