Malik Lawton
MARTA Mobility
Atlanta,GA
20
years of professional experience
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Work History
Dispatcher
3 Years 11 Months- Monitored flow of paperwork and directed information to appropriate departments.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Dispatcher/Operator
7 Years 8 Months- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for products or deliveries
- Prioritize calls according to urgency and importance
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
Operator
7 Years 8 Months- Maintains, supports, and promotes a safe work environment at all times
- Conducts routine bus inspections of assigned vehicle before and after daily run (pre-trip and post trip inspections) in conformance with all applicable safety and operation procedures
- Documents inspection findings
- Promptly engages Bus Operations Control Center (BCC) MARTA Police in cases of passenger unruly conduct and/or any threat to passenger or safety of self.
- Prepares and submits accident and incident reports in a timely manner utilizing proper forms and in accordance with established guidelines.
- Uses Bus phone and logs into the Automated Vehicle Locator (AVL) to communicate with equipment failures, schedule delays, hazardous or dangerous conditions along bus route and passenger loading zones, to include such hazards as unusual traffic, road conditions, obstructions, construction, potential criminal activity, etc.
- Performs other assigned tasks as requested.
Direct Support Professional
3 Years 4 Months- Guiding principles in every interaction
- Submit daily written behavior and progress reports.
- Provide ongoing support to the people that live in the Community Living Services program to ensure that a high quality of life is maintained
- Provide support in the areas of, for example, self-care routines, health, safety, household chores, socialization, and overall well-being.
Assistant Store Manager
1 Year 10 Months- Oversee team or 10-12 employees
- Ensure timesheet accuracy
- Prepared employee schedules
- Hire and train new employees
- Handled escalated customer service issues & followed progression to resolution.
- Coordinated with sales team to ensure transparency throughout various departments.
- Implemented and approved in-store promotions and discounts.
Office Manager
2 Years 1 Month- Manage all operations & procedures.
- Prepare payroll/ Accounts payable/Receivable.
- Manage all local & out of state bookings.
- Organize/Book travel.
- Marketing for new & current projects.
- Task management of open projects.
- Schedule management- 10 employees.
- Schedule vendors for current projects.
- Conduct 90 day review of closed projects.
Inventory Office Clerk
8 Months- Copy loan and compliance files.
- Binding documents and other materials.
- Expedite delivery of loan files to outside investors via overnight delivery.
- Process overnight delivery via FedEx and DHL database.
- Proficient in MS office.
- Input loan information into the UNIFI Database.
- Provided support to QA team when ever needed.
Education
Bachelor of Science in Business Administration
Diploma
Skills
Materials Ordering
Route Planning and Adjustment
Work Order Preparations
Decision-Making
Job Title
Marta Dispatcher
Additional Information
Windows XP, Windows NT, Windows 10, Microsoft Office Suite (Word, Excel, Access PowerPoint), Internet Explorer, UNIFI, Lotus Notes, ODBC, SQL, Netware Services (Novell), Unifi, Ghost and OS Upgrades, Dell, Compaq, IBM and Gateway computers from 386 to present, All HP and IBM Printers, Cisco phones, routers and catalyst, Ortronics patch panel
Timeline
Dispatcher
NORTH POINT TRANSPORTATION
11.2022 - CurrentRead More
Dispatcher/Operator
MARTA Mobility
02.2019 - CurrentRead More
Operator
MARTA Mobility
02.2019 - CurrentRead More
Direct Support Professional
AHRC NASSAU
01.2015 - 05.2018Read More
Assistant Store Manager
GameStop
03.2013 - 01.2015Read More
Office Manager
11.2010 - 12.2012Read More
Inventory Office Clerk
Equibanc Mortgage/Wachovia
06.2006 - 02.2007Read More
Westlake High School
Diploma
Read More
Briarcliffe College
Bachelor of Science in Business Administration
Read More