Malika Thompson
Blue Island,IL
Summary
Results-driven, organized and detailed administrative professional with a proven track record of optimizing office operations and supporting team success.
Overview
6
6
years of professional experience
Work History
Facilities Associate
Amazon
Matteson, IL
08.2023 - Current
- Efficiently picked items based on order requirements in a fast paced environment.
- Executed packaging tasks according to precise guidelines.
- Prioritized safety by adhering to workplace protocols and maintaining a clean and organized work environment.
- Demonstrated flexibility by assisting with additional tasks or projects to support operational needs.
Insurance Sales Agent
Lloyd Agency
Schaumburg, IL
06.2023 - 08.2023
- Cold called and communicated coverage options to potential policyholders by phone and video chat.
- Developed Insurance protection plans by calculating and quoting rates for immediate coverage and long term strategy implementation to policy holders.
- Remotely conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to policy holders.
Sr Rep Participant Services
Northern Trust Company
Chicago, IL
04.2018 - 02.2023
- Demonstrated subject matter expert for all participant service processes and procedures to meet client service level agreements (SLA) and quality metrics.
- Generated reports on team productivity, processing of participant requests, and other related metrics.
- Resolved issues escalated to management to achieve the quickest resolution and minimize call wait times.
- Trained and assisted with the onboarding process of New hires.
Education
Bachelor of Arts - Liberal Arts And Sciences
Chicago State University
Chicago, ILSkills
- Call Center Operations
- Verbal and Written Communication
- Issue Resolution
- Microsoft Suite
- Documentation and Reporting
- Data Entry
References
References available upon request.
Timeline
Facilities Associate
Amazon
08.2023 - Current
Insurance Sales Agent
Lloyd Agency
06.2023 - 08.2023
Sr Rep Participant Services
Northern Trust Company
04.2018 - 02.2023
Bachelor of Arts - Liberal Arts And Sciences
Chicago State University