MALIKAH BYRD
Addison,IL
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
RxComplete360 Pharmacy
05.2024 - 10.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Pharmacy Technician
CVS Health
05.2017 - 05.2024
- Trained other pharmacy technicians, abiding by state regulations for training and licensure
- Handled doctor calls and medication deliveries in facilitation of prescription orders
- Selected drug and quantity, delivering items to pharmacist for review and dispensing
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists
- Verified insurance data and contact information to complete prescription refill requests
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Entered and processed patients' prescriptions into internal system.
Sales Associate
Carson's Pirie Scott
09.2015 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Proviso West
05.2015
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Customer service
- Answering incoming calls & making outbound calls
- Insurance billing
- Pharmacy operations
- Resolving customer issues
- Prescription filling and labeling
- Employee training
- Equipment cleaning and maintenance
Certification
CPHT
Languages
English
Timeline
Pharmacy Technician
RxComplete360 Pharmacy
05.2024 - 10.2024
Pharmacy Technician
CVS Health
05.2017 - 05.2024
Sales Associate
Carson's Pirie Scott
09.2015 - 04.2017
High School Diploma -
Proviso West
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