Malina Hunter
Porterville,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
Work History
Sales Associate
Sierra Minit Mart
Porterville
09.2024 - Current
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted customers with product selections and inquiries.
- Upsold additional items tailored to customer interests, enhancing overall sales.
- Provided information on promotions and special offers to customers.
- Handled customer complaints professionally, seeking resolution promptly.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed cash transactions accurately using point-of-sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collaborated with team members to restock items during busy periods.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Arranged new merchandise with signage and appealing displays, promoting customer purchases and reducing overstock.
- Used technology resources to assist customers in locating and selecting items.
- Participated in training sessions to enhance product knowledge and service skills.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Conducted inventories on a regular basis to track stock levels.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends, refining sales strategies to better meet customer preferences.
Associate
Amazon
Visalia, California
08.2021 - 03.2024
- Trained new associates on store operations, policies, and procedures.
- Developed training materials for new associates to streamline onboarding process.
- Collaborated with teams to improve operational workflows and efficiency.
- Managed inventory levels using Amazon's inventory management systems.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Analyzed data trends to identify areas for process improvement.
- Supported cross-functional projects by providing insights and recommendations.
- Facilitated cross-departmental communication to improve collaboration on projects.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collaborated with other departments to ensure successful product launches.
- Developed and maintained relationships with clients and vendors.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
- Proposed solutions to enhance operational efficiency and reduce costs.
- Worked closely with human resources to support employee management and organizational planning.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Organized client meetings to provide project updates.
Crew Member
McDonald's
Porterville, California
06.2019 - 08.2021
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted customers with orders, providing friendly and prompt service.
- Engaged customers with friendly conversation while taking orders, enhancing positive business image.
- Educated customers on menu items, product ingredients and nutritional values.
- Presented orders to guests within anticipated service times.
- Processed cash and credit card payments while ensuring accurate and prompt return of receipts and change.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Collaborated with team members to ensure smooth workflow during busy periods.
- Contributed to team success by efficiently completing assigned tasks during shifts.
- Followed health and safety protocols to maintain a safe environment for staff and customers.
- Operated kitchen equipment efficiently to meet production demands.
- Prepared food items according to standardized recipes and safety guidelines.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Checked expiration dates on all products before serving them to customers.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Assembled and served meals according to specific guest requirements.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Upholding high standards of productivity and quality in operations.
Sales Associate
Eagle Feather Trading Post 1
Porterville, CA
08.2015 - 01.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selections and inquiries.
- Assisted customers in locating specific products, providing answers to questions and tailored product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items by identifying customer interests and needs, enhancing overall sales.
- Processed cash transactions with accuracy, ensuring efficient operation of point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints professionally, seeking resolution promptly.
- Resolved customer complaints by actively listening and providing solutions.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Collaborated with team members to restock items during busy periods.
- Stocked shelves with inventory, ensuring products were properly labeled.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used technology resources to assist customers in locating and selecting items.
- Attended weekly team meetings to review performance goals and objectives.
- Participated in training sessions to enhance product knowledge and service skills.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
Some College (No Degree) - Business Administration
Porterville College
Porterville, CASkills
- Customer service
- Cash handling
- Product knowledge
- Sales strategy
- Visual merchandising
- Inventory management
- Data analysis
- Team collaboration
- Relationship building
- Complaint resolution
- Effective communication
- Time management
- Training and development
- Problem solving
- Sales goals attainment
- Feedback implementation
- Sales training
- Written and oral communication skills
- Order processing
- Exceeds sales goals
- Money handling
- Contact follow-up
- Client service
- Stocking and receiving
- Task prioritization
- Display setup
- Customer engagement
- Financial records oversight
- Verbal and written communication
- Inventory control
- Excellent people skills
- Negotiation tactics
- Customer needs assessment
- Fraud detection
- Financial records analysis
- Professional demeanor
- Reliable and punctual
- Outgoing personality
- Reading comprehension skills
- Calm demeanor
- Complex Problem-solving
- Lead database management
- Retail loss prevention
- Conflict resolution
- Adapt to diverse groups
- Strategic planning
- Retail store operations
- Persuasion techniques
- Business development
- Positive and professional
Affiliations
- Gardening
- Community service
Languages
Spanish
Limited
References
References available upon request.
Timeline
Sales Associate
Sierra Minit Mart
09.2024 - Current
Associate
Amazon
08.2021 - 03.2024
Crew Member
McDonald's
06.2019 - 08.2021
Sales Associate
Eagle Feather Trading Post 1
08.2015 - 01.2017
Some College (No Degree) - Business Administration
Porterville College