Summary
Work History
Education
Skills
Timeline
Generic

Malinda Austin

Lexington,Kentucky

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Work History

Store Manager

Big Lots Stores, Inc.
Richmond
09 2011 - 03 2025
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Restaurant Manager

Wendy's Manager
Louisville
03 2006 - 06 2011
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.

Administrative Assistant

Chartwells Schools Dining Services
University of Louisville
09 1993 - 04 2006
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

High School Diploma - Buisness

Central High School
05.1988

Skills

  • Merchandising
  • Customer Relations
  • Staff training and development
  • Team leadership and coaching

Timeline

Store Manager

Big Lots Stores, Inc.
09 2011 - 03 2025

Restaurant Manager

Wendy's Manager
03 2006 - 06 2011

Administrative Assistant

Chartwells Schools Dining Services
09 1993 - 04 2006

High School Diploma - Buisness

Central High School

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