Malisa Urban
West Allis
Summary
Results-driven professional with extensive experience at Landmark Credit Union, specializing in customer service and cash handling. Recognized for enhancing customer relationships and identifying cross-selling opportunities, leading to increased sales. Bilingual and proficient in Microsoft Office, excelling in collaborative environments while prioritizing client satisfaction.
Overview
24
24
years of professional experience
Work History
Bank Teller
Landmark Credit Union
New Berlin
01.2022 - Current
- Ensured compliance with BSA regulations.
- Handled various financial transactions including withdrawals and deposits.
- Ensured timely processing of customer transactions, reducing wait times.
- Help clients with their questions.
- Provided customer education on online banking operations.
- Maintained balance of cash drawers, Cash Recyclers, AATM and Coin Machine daily.
- Assisted in the opening and closing procedures of the credit union.
- Identified opportunities for product cross-selling based on consumer requirements.
- Educated clients on various financial products including savings and investment options.
- Conducted outbound calls to address and resolve member inquiries.
- Handled full spectrum of account services for clients.
Cashier
Meijer
Greenfield
05.2021 - 02.2022
- Aided customers at self-checkout stations, processing cash and credit card transactions efficiently.
- Collected coupons and security tags post-shift.
- Maintained current knowledge of store promotions to highlight sales to customers.
Hostess/Server/Food Expo/Floor Manager
Thai Namite Tosa
Wauwatosa
05.2017 - 11.2020
- Managed customer interactions including seating, cash transactions, and phone orders.
- Greeted guests and suggested menu items to enhance dining experience.
- Resolved issues and answered questions from customers.
- Executed all restaurant opening and closing procedures.
- Collaborated with managers to enhance operational procedures.
- Conducted training sessions for new employees.
- Tipped out the waitress, count drawers at the end of the shifts.
Medical Record Clerk
Mid America Healthcare Corporation of Wisconsin
Milwaukee
03.2020 - 04.2020
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained a secure filing system for confidential documents.
- Updated patient files with new medical information as needed.
- Kept department clean, organized and professional.
Personal Care Worker
Freedom Home Health Care
Milwaukee
07.2016 - 03.2020
- Performed housekeeping tasks, prepared meals, and provided personal care support.
Co-Owner
M.R. Jewelers
Milwaukee
01.2011 - 01.2016
- Ordered inventory and negotiated with wholesales.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Cashier/Stocker
Lanexang
Milwaukee
07.2001 - 12.2010
- Managed cash transactions efficiently.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
Education
High School Diploma -
Alexander Hamilton High School
Milwaukee, WI06.2007
Associate Degree - Banking And Financial Services
Milwaukee Area Technical College
Milwaukee, WISkills
- Collaborative Teamwork
- Customer service
- Problem solving
- Customer relationship management
- Sales and Cross-selling
- Cash handling expertise
- Bilingual Customer Support
- Leadership
- Negotiation
- Microsoft Office
Languages
- English
- Thai
- Laotian
Languages
Thai
Professional
Laotian
Limited
Affiliations
I prioritize spending quality moments with my family and caring for our two dogs in my free time. My passion for learning manifests in a keen interest in discovering new information, particularly through fun facts and trivia. Additionally, I enjoy engaging with various forms of entertainment, especially television shows and movies, which provide relaxation and inspiration.
Timeline
Bank Teller
Landmark Credit Union
01.2022 - Current
Cashier
Meijer
05.2021 - 02.2022
Medical Record Clerk
Mid America Healthcare Corporation of Wisconsin
03.2020 - 04.2020
Hostess/Server/Food Expo/Floor Manager
Thai Namite Tosa
05.2017 - 11.2020
Personal Care Worker
Freedom Home Health Care
07.2016 - 03.2020
Co-Owner
M.R. Jewelers
01.2011 - 01.2016
Cashier/Stocker
Lanexang
07.2001 - 12.2010
High School Diploma -
Alexander Hamilton High School
Associate Degree - Banking And Financial Services
Milwaukee Area Technical College
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