Summary
Overview
Work History
Education
Skills
Timeline
Generic

MALISSA M MOORE

Naples

Summary

Detail-oriented Patient Care Coordinator knowledgeable about several EMR systems and associated online or paper-based systems. Accurate in documenting information and organized in managing records. Offers great multitasking and problem-solving abilities. Talented Medical Assistant skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

Lakeview Family Dental
12.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.

Benefits Specialist

Unum
11.2021 - 11.2023
  • Managed Long Term Disability claims
  • Customer service
  • Policy management
  • Communicated with policyholders to acquire missing information for claims processing
  • Reviewed insurance applications and verified data to determine coverage eligibility
  • Explained policy details, claims status and account changes to inform policyholders
  • Assessed validity of claims and related coverage with careful review of supporting documentation

Registered Medical/Clinical Assistant

Maine Medical Partners
10.2012 - 10.2021
  • Rooming patients
  • Vitals
  • Giving patients immunizations
  • Patient education
  • Point of care testing (strep, urine analysis, etc.)
  • Maine State Immunization Registry
  • Prior Authorizations
  • Training new hires
  • EMR Superuser and Trainer
  • Vaccine coordinator
  • Kept clean, organized and well-stocked workspaces
  • Creating workflows

Education

Associate of Applied Science - Medical Assisting

Kaplan University
South Portland, Maine
06.2012

High School Diploma -

Lake Region High School
Naples, Maine
12.1997

Skills

  • Relationship Building
  • Documentation and Reporting
  • Benefits Administration
  • Patient Flow Management
  • HIPAA Compliance
  • Phlebotomy
  • Procedure Assistance
  • Vital Sign Monitoring
  • Electronic Medical Records
  • Appointment scheduling
  • Insurance verification
  • Medical terminology
  • Patient records management
  • Proficient in software
  • Office administration
  • Healthcare operations
  • Insurance practices

Timeline

Patient Care Coordinator

Lakeview Family Dental
12.2023 - Current

Benefits Specialist

Unum
11.2021 - 11.2023

Registered Medical/Clinical Assistant

Maine Medical Partners
10.2012 - 10.2021

High School Diploma -

Lake Region High School

Associate of Applied Science - Medical Assisting

Kaplan University

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MALISSA M MOORE