Sarah DiNatale
Milford
Summary
Knowledgeable patient care coordinator and operations manager with background in patient care coordination, fitness and wellness sales/service, and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Artemis Wellness Center
Milford, CT
12.2025 - Current
- Coordinated patient scheduling and appointment confirmations to optimize clinic flow.
- Managed patient records utilizing electronic health record systems for accuracy and accessibility.
- Facilitated communication between medical staff and patients, ensuring clarity of treatment plans.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Purchasing Assistant
The Edge Fitness Clubs LLC
Orange, CT
04.2019 - 02.2020
- Established and managed supplier and vendor relationships.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Collaborated with other departments to identify opportunities for cost reduction or process improvements within the purchasing function.
- Maintained complete documentation and records of all purchasing activities.
Fitness Services Product Manager
The Edge Fitness Clubs LLC
Fairfield/ Orange CT
10.2015 - 04.2019
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Managed product demonstrations and testimonials for performance evaluation.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Launched successful products by conducting thorough market research and identifying customer needs.
Sales and Service Management
The Edge Fitness Clubs LLC
CT
10.2001 - 10.2015
- Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
- Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
- Collaborated with cross-functional teams to design and execute successful marketing campaigns that drove sales growth.
- Managed budget allocation for the department, ensuring optimal resource utilization for maximum return on investment.
- Launched targeted promotions that attracted new customers and increased repeat business from existing clientele.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth..
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelor of Arts - Human Development And Family Studies
University of Connecticut
Storrs, CT1999
Skills
- Sales operations
- Product development
- Relationship building
- Product lifecycle management
- Excellent communication
- Issue resolution
- Training and mentoring
- Team building and leadership
- Product vision and strategy
- Patient care coordination
- Patient confidentiality
- Scheduling
- Medical terminology
- Patient records management
Certification
- ISSA Personal Trainer
Timeline
Patient Care Coordinator
Artemis Wellness Center
12.2025 - Current
Purchasing Assistant
The Edge Fitness Clubs LLC
04.2019 - 02.2020
Fitness Services Product Manager
The Edge Fitness Clubs LLC
10.2015 - 04.2019
Sales and Service Management
The Edge Fitness Clubs LLC
10.2001 - 10.2015
Bachelor of Arts - Human Development And Family Studies
University of Connecticut