Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maliyah Rondo

Shaker Heights

Summary

Professional in customer support, bringing valuable experience and readiness to excel in customer communication roles. Known for quick issue resolution and enhancing user experience through effective chat interaction. Focused on team collaboration and achieving results, with reliable and adaptable approach to changing needs. Skilled in technical troubleshooting and maintaining service quality.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

The Metrohealth System
09.2025 - Current
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Managed inventory levels, ensuring proper stock of pharmaceuticals and supplies.
  • Processed prescription orders using pharmacy management software efficiently.
  • Provided exceptional customer service, addressing patient inquiries effectively.

Patient Service Representative

Cleveland Clinic
09.2024 - 09.2025
  • Provided exceptional customer service, addressing patient inquiries and resolving issues effectively.
  • Facilitated patient scheduling and appointment management using electronic health record systems.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

Front Desk Guest Service Agent

Hilton
05.2023 - 07.2024
  • Provided exceptional guest service by promptly addressing inquiries and resolving issues.
  • Managed check-in and check-out processes using Hilton's property management system.
  • Collaborated with housekeeping to ensure timely room readiness for arrivals.
  • Assisted in training new team members on front desk operations and customer service standards.

Customer Support Specialist

Veho Tech
12.2021 - 01.2024
  • Resolved customer inquiries through various channels, ensuring satisfaction and timely responses.
  • Utilized CRM software to track support tickets, enhancing response efficiency and issue resolution.
  • Collaborated with cross-functional teams to address customer feedback and improve service processes.
  • Provided timely assistance to customers via email, and live chat channels, ensuring a high level of professionalism at all times.

Education

Associate of Science - Cybersecurity

University of Phoenix
Tempe, AZ
07-2025

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization

Timeline

Pharmacy Technician

The Metrohealth System
09.2025 - Current

Patient Service Representative

Cleveland Clinic
09.2024 - 09.2025

Front Desk Guest Service Agent

Hilton
05.2023 - 07.2024

Customer Support Specialist

Veho Tech
12.2021 - 01.2024

Associate of Science - Cybersecurity

University of Phoenix