Maliyah Smith
Wichita Falls,TX
Summary
Dedicated Licensed Vocational Nurse with clinical training in patient-centered care. Expertise in monitoring vital signs, administering medications, and documenting patient information. Maintains professionalism and patient confidentiality while thriving in fast-paced environments. Committed to delivering compassionate care and supporting healthcare teams.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Administrative Assistant
Healing Hands Healthcare
Wichita Falls, Texas
02.2024 - 04.2025
- Assisted in patient intake procedures and maintained accurate medical records.
- Maintained confidentiality of patient information following healthcare regulations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Customer Service Representative
McKesson Specialty Health
11.2022 - 01.2024
- Answered customer telephone calls promptly, minimizing on-hold wait times and enhancing overall customer experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided tailored advice and assistance to customers, addressing specific needs and preferences.
- Compiled and verified data for accuracy before input, ensuring reliable information management.
- Entered and processed patients' prescriptions into the internal system.
Dental Assistant
Affordable Dentures & Implants
09.2021 - 11.2022
- Perform general chair-side duties for general dentistry, endo procedures and oral surgery.
- Recorded patients' health histories, documented current symptoms, and retrieved previous visit records for a dentist evaluation and decision-making.
- Explain treatment procedures and instruct patients on home care guidelines.
- Created dental impressions for diagnostics, opposing models, and study casts to assist in the fabrication of crowns, bridges, and other dental prosthetics.
- Prepare patient X-rays and images for review by the dentist.
- Cleaned and sanitized dental tools and equipment, organized treatment rooms, and restocked supplies to ensure readiness for next patient while upholding health and safety standards.
- Sanitized dental trays, instruments, and surfaces to maintain a clean office environment.
Customer Service Specialist
Bob Brake Insurance Agency
09.2017 - 11.2021
- Offer internal and external customers first-rate customer service to maximize satisfaction and business success
- Offer internal and external customers first-rate customer service to
maximize satisfaction and business success - Provide primary customer support to internal and external customers in
fast-paced environment - Created and reviewed invoices to maintain accuracy while working with
customers to answer questions and address payment issues - Effectively controlled release of proprietary and confidential information
for general client lists
Education
Certificate in Vocational Nursing - Licensed Vocational Nurse
Vernon College
Wichita Falls, TX08-2026
Certificate of Completion - Dental Assistant
Wichita Falls Dental Assistant School
Wichita Falls11-2021
High School Diploma -
Wichita Falls High School
Wichita Falls, TX05-2016
Skills
- Healthcare Administration
- Data Management
- Microsoft Excel
- Microsoft Word
- Office Safety Compliance
- Critical thinking
- Conflict management
- Data management
Certification
- Certified Dental Assistant
- CPR Certification
- Licensed Vocational Nurse
Timeline
Administrative Assistant
Healing Hands Healthcare
02.2024 - 04.2025
Customer Service Representative
McKesson Specialty Health
11.2022 - 01.2024
Dental Assistant
Affordable Dentures & Implants
09.2021 - 11.2022
Customer Service Specialist
Bob Brake Insurance Agency
09.2017 - 11.2021
Certificate in Vocational Nursing - Licensed Vocational Nurse
Vernon College
Certificate of Completion - Dental Assistant
Wichita Falls Dental Assistant School
High School Diploma -
Wichita Falls High School