Mallee Williams
Lexington,KY
Summary
Proven Server and Hostess, adept in guest engagement and exceptional customer service, enhancing dining experiences through efficient food running and menu expertise. Demonstrated strong work ethic by streamlining operations, resulting in increased customer satisfaction. Skilled in cash handling and POS systems, contributing to seamless service delivery.
Overview
4
4
years of professional experience
Work History
Server
Bungalow Joes
01.2024 - 08.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Hostess
Bungalow Joes
09.2020 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Education - Kinesiology
University of Kentucky
Lexington, KY05.2028
Skills
- Supply Restocking
- Food Running
- Guest Engagement
- Exceptional customer service
- Menu Memorization
- Cash Handling
- Strong Work Ethic
Timeline
Server
Bungalow Joes
01.2024 - 08.2024
Hostess
Bungalow Joes
09.2020 - 12.2023
Education - Kinesiology
University of Kentucky
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