Mallery Luther
Longwood,FL
Summary
Proven leader and effective problem-solver with a track record of enhancing customer satisfaction and team performance. Skilled in customer service and time management, adept at resolving conflicts and mentoring staff for career advancement. Demonstrated ability to exceed financial accuracy and operational productivity goals. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Sales Associate
Kay Jewelers Outlet
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Manager
Spirit Halloween LLC
08.2023 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Cashier Team Lead
McDonald's Restaurant
03.2022 - 07.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Sales Associate
Spirit Halloween LLC
08.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Lead Dishwasher
Zorbas
02.2021 - 06.2021
- Prevented equipment malfunctions by routinely checking dishwasher performance and addressing issues promptly if necessary.
- Reduced wait times for clean dishes by prioritizing tasks and managing time effectively.
- Facilitated smooth kitchen operations through prompt removal and disposal of waste materials.
- Developed comprehensive knowledge of restaurant menu items to better assist teammates during meal preparation and plating processes.
- Provided training and guidance to new hires on proper dishwashing techniques, sanitation practices, and related equipment usage.
- Demonstrated initiative in regularly updating coworkers on progress or delays within the dishwashing station, facilitating efficient handoffs between shifts.
- Streamlined the workflow for the dishwashing station, increasing overall kitchen productivity.
- Increased workplace safety by consistently adhering to health and sanitation guidelines.
Education
GED -
Seminole High School
Sanford, FL05.2023
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Problem-Solving
Timeline
Sales Associate
Kay Jewelers Outlet
11.2023 - Current
Manager
Spirit Halloween LLC
08.2023 - 11.2023
Cashier Team Lead
McDonald's Restaurant
03.2022 - 07.2023
Sales Associate
Spirit Halloween LLC
08.2021 - 11.2021
Lead Dishwasher
Zorbas
02.2021 - 06.2021
GED -
Seminole High School
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