Mallorie Smith

• Increased dispatcher accuracy by meticulously verifying caller information and incident details.
• Provided pre-arrival instructions and support to callers during critical situations, improving patient outcomes before the arrival of medical personnel.
• Utilized advanced computer-aided dispatch software to manage multiple incidents simultaneously, optimizing resource allocation.
• Continuously updated knowledge on medical terminology and procedures to provide accurate information during emergency calls.
• Attended regular training sessions to stay current

with industry best practices and maintain certification requirements.

• Effectively handled high-stress situations, resulting in timely medical assistance for patients in need.
• Actively participated in quality assurance initiatives by reviewing and analyzing call recordings to identify areas for improvement.
• Schedule rides and schedule appointments for members through their insurance.
• provide wonderful customer service to clients.
• explain insurance plan to members

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with daily living activities, improving their overall quality of life.
• Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
• Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
• Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
• Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
• Provided mobility assistance such as walking and regular exercising.