Mallory Cook
Staunton
Summary
Dynamic Patient Scheduling Coordinator with a proven track record at Willis Family Dentistry, excelling in insurance verification and patient confidentiality. Enhanced patient satisfaction through streamlined scheduling processes and effective follow-up strategies, significantly reducing no-show rates. Strong problem-solving skills and a commitment to delivering exceptional customer service define my approach to healthcare coordination.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Scheduling Coordinator
Willis Family Dentistry
05.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Denticon and Eaglesoft to schedule patients.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Verified insurance coverage and obtained pre-authorizations.
- Streamlined appointment scheduling process, resulting in improved patient satisfaction and reduced wait times.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
- Followed up with patients to reschedule missed appointments.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
Certified Nursing Assistant
Touching Hearts At Home
02.2021 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Dental Assistant
Willis Family Dentistry
10.2020 - 02.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Lead Dental Assistant
Dr. Angel K Ray
09.2016 - 10.2020
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high-level accuracy.
- Prepared patient x-rays and images for dentist review.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
Certified Nursing Assistant
Augusta Nursing and Rehab
04.2013 - 09.2016
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
General Studies
Riverheads High School
Staunton06-2010
Dental Assistant Certification - Dental Assistant
Valley Vocational Technical Center
Fishersville, VA06-2009
Xray Certification - Xray Certification
VCU
Richmond, VA06-2009
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Healthcare industry
- Data entry
- Follow-up skills
- Customer service
- Problem-solving
- Time management
- Financial reporting
- Spreadsheet management
- Payment transactions
- Account management
- Collections duties
- A/P and A/R expertise
Certification
- Certified Dental Assistant
- X-Ray Certification
Timeline
Patient Scheduling Coordinator
Willis Family Dentistry
05.2022 - Current
Certified Nursing Assistant
Touching Hearts At Home
02.2021 - Current
Dental Assistant
Willis Family Dentistry
10.2020 - 02.2021
Lead Dental Assistant
Dr. Angel K Ray
09.2016 - 10.2020
Certified Nursing Assistant
Augusta Nursing and Rehab
04.2013 - 09.2016
General Studies
Riverheads High School
Dental Assistant Certification - Dental Assistant
Valley Vocational Technical Center
Xray Certification - Xray Certification
VCU
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