Mallory De La Rosa
Clute
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Teller
Prosperity Bank
Angleton, TX
05.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Identified and resolved customer inquiries, enhancing overall satisfaction and service quality.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Executed wire transfers, stop payments, and account transfers.
- Received mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Managed high-volume calls while maintaining service quality and response times.
Lead Teller
TDECU
08.2021 - 11.2023
- Delivered prompt and accurate banking transactions while upholding policies to manage risk and prevent fraud
- Supported teller team by providing system overrides and approvals
- Fostered a positive, inclusive environment by leading with professionalism and teamwork
- Participated in team meetings and offered input to improve daily operations and service quality
Sales Associate / Cashier
Kohl's
09.2019 - 03.2021
- Assisted customers with product inquiries and order updates to ensure satisfaction
- Managed cash handling, POS transactions, and maintained an organized sales floor
- Communicated clearly with customers and coworkers, both in person and by phone
- Used digital and physical catalogs to locate products and check availability
Education
Associate of Science -
Brazosport College
05-2025
Skills
- Financial transactions
- Exceptional customer service
- Team collaboration
- Risk assessment
- Effective communication
- Problem solving
- Positive attitude
- Punctual and reliable
- Attention to detail
- Decision-making
- Team collaboration and leadership
- Verbal and written communication
- Relationship building
- Relationship building and management
- Financial record keeping
- Strong work ethic
Timeline
Teller
Prosperity Bank
05.2025 - Current
Lead Teller
TDECU
08.2021 - 11.2023
Sales Associate / Cashier
Kohl's
09.2019 - 03.2021
Associate of Science -
Brazosport College