Mallory Entringer
Kansas City,MO
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
16
16
years of professional experience
Work History
Server
Lulus Noodle Shop
Kansas City, Missouri
10.2022 - Current
- Provided exceptional customer service and maintained a welcoming atmosphere.
- Accurately took food and beverage orders from customers accurately and efficiently for customers.
- Collaborated with kitchen staff to ensure timely order delivery.
Bartender
Homegrown
Kansas City, Missouri
12.2021 - Current
- Provided exceptional customer service in a fast-paced environment.
- Trained new bartenders on company standards and cocktail preparation techniques.
- Mixed cocktails according to established recipes and customer preferences.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Collaborated with kitchen staff to ensure timely service for food orders.
Relocation Manager
Safe Haven ADT
North Kansas City, MO
07.2021 - 12.2021
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Utilized digital and telephone methods to generate qualified sales leads.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Cultivated and maintained professional customer relationships to enhance satisfaction.
- Conducted post-sale follow-ups to evaluate satisfaction and address technical or service issues.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Resolved client inquiries and concerns effectively, maintaining satisfaction levels.
Key Manager
Outback Steakhouse
Overland Park, KS
02.2011 - 09.2021
- Addressed customer concerns through creative problem-solving, enhancing customer satisfaction in line with Outback guidelines.
- Cultivated professional relationships, contributing to retention of key customers.
- Communicated daily objectives to all employees through staff meetings and one on ones.
- Interacted with customers professionally by phone, email or in-person to resolve any issues or compliments.
- Assisted with training of new Outbacker’s getting them scheduled, trained, and ready to lead.
- Assisted with training of new Outbackers getting them scheduled, trained, and ready to lead.
Behavioral Health Technician
Penn Center
Cedar Rapids, IA
09.2016 - 06.2020
- Facilitated engaging activities, support groups, and outings to enhance client participation and therapeutic progress.
- Maintained facility cleanliness, performed basic maintenance, and restocked essential supplies to ensure program functionality.
- Recognized individuals under the influence of drugs or alcohol and typical behaviors associated with each.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Recorded daily patient charts to monitor progress and treatment plans.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Counseled and mentored clients on substance use and life choices, fostering personal growth and recovery.
- Treated clients and families with respect and dignity.
Education
Bachelor Of Arts - Psychology
University of Iowa
Iowa City, IASkills
- Customer service
- Teamwork
- Staff coordination
- Leadership
- Diverse customer engagement
- Problem solving
Timeline
Server
Lulus Noodle Shop
10.2022 - Current
Bartender
Homegrown
12.2021 - Current
Relocation Manager
Safe Haven ADT
07.2021 - 12.2021
Behavioral Health Technician
Penn Center
09.2016 - 06.2020
Key Manager
Outback Steakhouse
02.2011 - 09.2021
Bachelor Of Arts - Psychology
University of Iowa