Mallory Lowe
Albany,GA
Summary
Achieved high customer satisfaction by effectively educating clients on product and service options. Enhanced team performance through comprehensive training of new agents. Contributed to improved service delivery by sharing best practices with colleagues.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE
Teleperformance
Albany, Ga
02.2020 - 09.2024
- Facilitated bill payment processing and adjustment procedures.
- Executed sales strategies to achieve monthly quotas for products and services.
- Assessed customer needs and recommended appropriate products to enhance satisfaction.
Sales Representative
Rui
Melville, NY
08.2024 - Current
- Maintain relationships with existing customers, and forge relationships with new customers.
- Upselling, offer promotions, retain customers, or regaining customers.
- Deliver prepared sales pitch in order to offer products or services, to influence potential customers to purchase
- Listen to customer concerns with the goal of identifying the causes of the problem
- Solve customer challenges and regain customer confidence by using empathy, and building rapport with customers
- Obtain customer information and enter data into various CRM systems
CUSTOMER SERVICE REPRESENTATIVE
Alorica
Irving, CA
03.2018 - 01.2020
- Providing exceptional customer service for new or existing customers
- Answer incoming calls to assist with product/service issues, document call-related information, maintain/update customer information, and sale new/enhanced services.
RETAIL SALES ASSOCIATE
Ross Stores, Inc
Albany, Ga
10.2016 - 01.2018
- Demonstrated expertise in providing exceptional customer service and personalized shopping experiences.
- Utilized strong product knowledge to effectively promote and sell merchandise to diverse clientele.
- Consistently achieved and exceeded sales targets through proactive upselling and cross-selling techniques.
Education
High School Diploma - Health/Life Insurance
Lee County High School
Leesburg, GASkills
- Exceptional communication and interpersonal skills to foster collaborative relationships
- Crafted clear and effective written communication to convey key messages
- Assisted in troubleshooting software issues to enhance user experience Supported team members in utilizing software tools effectively Contributed to software testing processes to ensure functionality
Timeline
Sales Representative
Rui
08.2024 - Current
CUSTOMER SERVICE
Teleperformance
02.2020 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
Alorica
03.2018 - 01.2020
RETAIL SALES ASSOCIATE
Ross Stores, Inc
10.2016 - 01.2018
High School Diploma - Health/Life Insurance
Lee County High School