Mallory Moore
Knoxville,TN
Summary
Personable Hostess recognized for high productivity levels and efficient task completion. Skilled in customer service, reservation management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth operation of dining experiences.
Overview
3
3
years of professional experience
Work History
Hostess
Brass Pearl
Knoxville, TN
06.2024 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Assisted in preparing the restaurant for opening and closing shifts.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Resolved any customer complaints or issues quickly and professionally.
Server
Van Edom's Wine Bar
Knoxville, TN
01.2024 - 06.2024
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Offered friendly and engaging conversation with guests to create a warm atmosphere and encourage repeat visits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Ice Cream Artist
Cruze Farms
Knoxville, TN
05.2021 - 01.2024
- Maintained inventory of all ingredients necessary for making ice cream.
- Operated cash register and handled customer payments accurately.
- Demonstrated safe food handling practices at all times when preparing and serving ice cream products.
- Trained other staff members on proper procedures related to creating various types of frozen desserts.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
Education
Bachelor of Science - Social Work
The University of Tennessee - Knoxville
Knoxville, TN05-2026
Skills
- Guest Engagement
- Complaint Handling
- Positive and professional
- Point of sale systems
- Strong interpersonal skills
Timeline
Hostess
Brass Pearl
06.2024 - Current
Server
Van Edom's Wine Bar
01.2024 - 06.2024
Ice Cream Artist
Cruze Farms
05.2021 - 01.2024
Bachelor of Science - Social Work
The University of Tennessee - Knoxville
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