Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mallory Napierski

Orem,UT

Summary

Dynamic professional with strong communication and organizational skills. Experienced in managing workflows and delivering exceptional customer service. Committed to creating engaging experiences and fostering positive interactions.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Brigham Young University
Provo, UT
01.2024 - 05.2024
  • Greeted and assisted students and visitors at the university entrance.
  • Managed multi-line phone system, directing calls to appropriate departments.
  • Maintained front desk area, ensuring a welcoming and professional environment.

Nanny

Private Care
Orem, UT
01.2018 - 01.2024
  • Planned and organized engaging educational activities for children's development.
  • Provided attentive care and supervision for children in a safe environment.
  • Communicated effectively with parents regarding daily activities and child progress.
  • Maintained cleanliness and organization of children's play areas and personal items.
  • Assisted with homework and supported learning objectives for school-aged children.

Manager

Rocky Mountain Chocolate Factory Inc.
Provo, UT
01.2021 - 01.2023
  • Supervised staff to ensure efficient workflow and quality standards.
  • Coordinated inventory management to minimize waste and optimize resources.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Cashier Team Lead

Roxberry Smoothie Co
Provo, UT
05.2019 - 05.2020
  • Supervised cashier team to ensure smooth transaction processes.
  • Managed cash handling procedures and maintained accurate cash drawers.
  • Assisted customers with product selections and answered inquiries effectively.

Education

Brigham Young University
Provo, UT

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Data entry
  • Communication skills
  • Problem resolution

Timeline

Front Desk Receptionist

Brigham Young University
01.2024 - 05.2024

Manager

Rocky Mountain Chocolate Factory Inc.
01.2021 - 01.2023

Cashier Team Lead

Roxberry Smoothie Co
05.2019 - 05.2020

Nanny

Private Care
01.2018 - 01.2024

Brigham Young University
Mallory Napierski