Dynamic professional with strong communication and organizational skills. Experienced in managing workflows and delivering exceptional customer service. Committed to creating engaging experiences and fostering positive interactions.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Brigham Young University
Provo, UT
01.2024 - 05.2024
Greeted and assisted students and visitors at the university entrance.
Managed multi-line phone system, directing calls to appropriate departments.
Maintained front desk area, ensuring a welcoming and professional environment.
Nanny
Private Care
Orem, UT
01.2018 - 01.2024
Planned and organized engaging educational activities for children's development.
Provided attentive care and supervision for children in a safe environment.
Communicated effectively with parents regarding daily activities and child progress.
Maintained cleanliness and organization of children's play areas and personal items.
Assisted with homework and supported learning objectives for school-aged children.
Manager
Rocky Mountain Chocolate Factory Inc.
Provo, UT
01.2021 - 01.2023
Supervised staff to ensure efficient workflow and quality standards.
Coordinated inventory management to minimize waste and optimize resources.
Enforced customer service standards and resolved customer problems to uphold quality service.
Coached, mentored and trained team members in order to improve their job performance.
Monitored staff performance and addressed issues.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier Team Lead
Roxberry Smoothie Co
Provo, UT
05.2019 - 05.2020
Supervised cashier team to ensure smooth transaction processes.
Managed cash handling procedures and maintained accurate cash drawers.
Assisted customers with product selections and answered inquiries effectively.