Mallory O'Neill
Fairview Park,OH
Summary
Dynamic and results-driven professional with extensive experience in customer service and delivery logistics. Proven ability to enhance customer satisfaction through meticulous order accuracy and effective communication. Recognized for multitasking abilities and maintaining high-quality standards, consistently achieving timely deliveries and fostering strong client relationships.
Overview
24
24
years of professional experience
Work History
Personal Shopper/Delivery Driver
Self
Fairview Park, OH
08.2017 - Current
- Adapted to changing client needs by providing flexible shopping solutions.
- Coordinated delivery logistics to ensure timely receipt of purchased items.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Balanced multiple tasks simultaneously, shopping for up to nine clients at once.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Delivery Driver
Papa John's Pizza
Orlando, FL
07.2012 - 07.2017
- Delivered food orders promptly and accurately to ensure customer satisfaction.
- Operated delivery vehicle following safety protocols and traffic regulations.
- Managed cash transactions, ensuring accurate handling of payments.
- Provided assistance in training new drivers on delivery procedures and routes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Delivery Driver
Pizza Hut
Winter Park, FL
07.2009 - 07.2012
- Delivered food orders promptly and accurately to ensure customer satisfaction.
- Operated delivery vehicle following safety protocols and traffic regulations.
- Managed cash transactions, ensuring accurate handling of payments.
- Maintained cleanliness and organization of delivery vehicle for optimal performance.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Store Manager
Wilson Farms
Rochester, NY
03.2002 - 05.2009
- Led daily store operations to ensure optimal customer service and satisfaction.
- Managed inventory control processes, reducing stock discrepancies through effective tracking.
- Implemented promotional strategies that increased foot traffic and overall sales performance.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive team environment, encouraging collaboration and professional growth among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Food Service Worker
Wendys Restaurant
Rochester, NY
09.2001 - 01.2006
- Prepared and assembled food items according to standardized recipes.
- Maintained cleanliness and sanitation of workstations and dining areas.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Adapted quickly to changing demands, demonstrating flexibility in various roles.
- Supported training of new employees on operational procedures and standards.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05.2016
Skills
- Customer service
- Attention to detail
- Decision-making
- Product knowledge
- Verbal and written communication
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking Abilities
- Cash handling
Timeline
Personal Shopper/Delivery Driver
Self
08.2017 - Current
Delivery Driver
Papa John's Pizza
07.2012 - 07.2017
Delivery Driver
Pizza Hut
07.2009 - 07.2012
Store Manager
Wilson Farms
03.2002 - 05.2009
Food Service Worker
Wendys Restaurant
09.2001 - 01.2006
Bachelor of Science - Psychology
University of Central Florida