Mallory Rabon
Charlotte,NC
Summary
Detail-oriented Account Manager with 4+ years of comprehensive experience managing sales teams, fostering B2B relationships, and developing new business opportunities. Skilled in working under pressure and adapting to new challenges. Strong work ethic, organized, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Account Manager (Majors, SLED)
RingCentral
Charlotte, NC
01.2023 - 02.2024
- Oversaw 100's accounts within the Majors segment, specifically aligned to the SLED (state, local, and education) vertical.
- Developed successful customer relationships and quickly solved problems to increase sales.
- Discovered new opportunities to build revenue with existing customers.
Partner Recruiting Manager
RingCentral
Charlotte, NC
04.2022 - 12.2022
- Sourced, qualified, and onboarded more than 100 new RingCentral partners, specifically focused around RingCentral's Strategic partnership with Mitel.
Account Manager (Enterprise)
RingCentral
Charlotte, NC
01.2020 - 04.2022
- Managed more than 900 accounts within the Enterprise segment (Northwestern Mutual, JLL, Vyaire, Trek, etc.) and worked diligently to meet and exceed performance goals.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Collaborated with internal teams (Business Development, Solutions Engineering, Marketing, Customer Success Managers, Professional Services, etc.) to drive growth and market share.
Sales Development Representative
RingCentral
Charlotte, NC
01.2019 - 12.2019
- Leveraged Salesforce, Outlook, and Outreach to contact leads and acquire new customers.
- Ranked as the top performing SDR in Charlotte, NC during Q2 of 2019 and consistently met and exceeded quarterly sales quotas.
- Created a new, strategic outreach process for a new lead source that was successful in generating more meetings.
Manager, Sales and Customer Support
Atlantis Fellowship
Washington, DC
01.2017 - 12.2018
- Launched and piloted the Post Enrollment Department, the first customer service oriented department of the company.
- Managed a team of 12 employees and conducted quality, timely performance feedback and appraisals.
- Coordinated projects with over 50 international staff members in Europe and Latin America.
- Solved customer problems during Fellowship programs and effectively communicated to staff, students, and partners to execute solutions.
Education
Bachelor of Arts - Communications, Psychology
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2015
Skills
- Strategic Account Management
- Public Speaking
- Full-Cycle Sales Process
- Salesforce CRM
- Verbal and Written Communications
- Emotional Intelligence
- Problem-Solving
- Compelling leadership skills
Volunteering
The World Race, Team Leader
- Volunteered in 13 countries (in Africa, Asia, and Central America) from June 2015- May 2016. Directed and mentored a team of 6 volunteers, organized housing, and advocated for team needs during on-site project visits (sanitation, food, transportation, and other logistics).
Timeline
Account Manager (Majors, SLED)
RingCentral
01.2023 - 02.2024
Partner Recruiting Manager
RingCentral
04.2022 - 12.2022
Account Manager (Enterprise)
RingCentral
01.2020 - 04.2022
Sales Development Representative
RingCentral
01.2019 - 12.2019
Manager, Sales and Customer Support
Atlantis Fellowship
01.2017 - 12.2018
Bachelor of Arts - Communications, Psychology
University of North Carolina At Chapel Hill