Mallory Ruip
Huntsville
Summary
Professional with 7+ years of experience in administrative & customer service. Acquired an in-depth understanding of business standards, compliance requirements and operational procedures, practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner office, with a highly adaptable skill of adapting to new situations and challenges to best enhance the organizational brand
Overview
7
7
years of professional experience
Work History
Medical Receptionist
EyeCare Associates
2023.10 - 2024.05
- Followed procedures and compliance for guests
- Promotes sales on eye wear accessories/needs
- Maintained neat appearance of reception area
- Verified insurance coverage for appointments and collected co-payments as required
- Assists with scheduling and preparing new & returning patient
- Answered incoming calls
- Prepared charts for new patients
- Re-stocked Inventories and maintains office supplies
- Assisted with filing of medical records and documents, maintaining accurate electronic files
- Performed data entry tasks related to billing and collections procedures
- Processed referrals for specialist care
- Maintained supply inventory for office area
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Entered insurance, demographics and health history into patient database
- Protected patients by observing strict HIPAA guidelines
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Triaged patients
- Order contacts and handled contact pick ups.
Customer Service
Twin Peaks
2019.03 - 2023.10
- Hosted, served, trained, and bartended
- Provided excellent service and attention to customers
- Assisted with customer requests and answered questions to improve satisfaction
- Assisted in setting up tables for guests
- Maintained cleanliness of dining area throughout shift
- Collected payment from customers after meals were served
- Stocked bar with beer, wine, spirits, mixers and garnishes for bartenders
- Resolved customer complaints in a professional manner
- Tracked sales data using POS system
- Assisted fellow servers when needed
- Trained new employees and completed new hire paperwork/orientations
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Developed rapport with guests and assisted in generating repeated business
- Took reservations and to-go orders.
Sales Associate
Target
2017.10 - 2018.12
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Maintained store merchandise displays
- Organized stockroom shelves according to size, color or style
- Restocked shelves as needed to ensure sufficient inventory levels
- Conducted inventories on a regular basis to track stock levels
- Upsold items based on customer interests and needs
- Performed cashier duties
- Answered incoming telephone calls to provide store, products and services information
- Worked with fellow sales team members to achieve group targets.
Education
Honors Diploma -
Athens High School
Athens, AL05.2018
Skills
- Multitasking
- Customer service
- Phone etiquette
- Organizational skills
- Documentation review
- Sales
- Communication skills
- Medical scheduling
- Insurance Verification
- EMR Systems
- Office experience
- Medical billing
- Computer Skills
- Workflow Optimization
- Administrative Support
Timeline
Medical Receptionist
EyeCare Associates
2023.10 - 2024.05
Customer Service
Twin Peaks
2019.03 - 2023.10
Sales Associate
Target
2017.10 - 2018.12
Honors Diploma -
Athens High School
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