Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mallory Thomas

325 Sw Brent Dr ,OR

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Front Desk Assistant

Russell's Custom Meats
11.2010 - 11.2017
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Received, screened and routed incoming calls.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

High School Diploma -

Blue Mountain Alternative
John Day, OR
06.2007

Skills

  • Inbound Call Management
  • Payment Processing
  • Correspondence Management
  • Customer Service

Timeline

Front Desk Assistant

Russell's Custom Meats
11.2010 - 11.2017

High School Diploma -

Blue Mountain Alternative
Mallory Thomas